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About the Role:
- Support and execute on the training and onboarding plans and solutions for the Care Experience team.
- Ensure the timely, thorough, and consistent onboarding of all of our Care Experience new hires.
- Identify and solve for continuing education needs of the Care Experience team, and help to build supporting training.
Responsibilities:
- Lead engaging, high-impact virtual training sessions for new hires, ensuring alignment with role-specific workflows and expectations.
- Design, implement, and continuously refine asynchronous onboarding materials.
- Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices and business needs.
Requirements:
- 2+ years of experience in behavioral health or healthcare in a client-facing setting, OR in Learning & Development, training, or enablement
- Proven ability to design and deliver engaging live and asynchronous training experiences.
- Highly proficient in Salesforce, Zoom, and Google Workspace (Slides, Docs, Sheets); LMS experience is strongly preferred
Charlie Health
Charlie Health connects the world to life-saving behavioral health treatment, delivering personalized, virtual care. As a rapidly growing organization, they're reaching more communities every day and building a team that’s redefining behavioral health treatment.