Revenue Enablement Program Manager, Client Experience (CX)
Benefits
Unlimited PTO
8w maternity
7w paternity
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CX Enablement Strategy & Planning:
- Partner with CX leadership to identify performance gaps and define enablement priorities.
- Build and execute a quarterly enablement roadmap.
- Strengthen customer engagement, retention strategies, and expansion conversations.
Program Design, Delivery & Content:
- Design and deliver onboarding programs for Account Managers and Support reps.
- Develop scalable assets—playbooks, talk tracks, guides, and SOPs.
- Partner with Product and PMM on new product launches.
Measurement & Continuous Improvement:
- Define and track success metrics for enablement programs.
- Leverage tools to assess performance and surface coaching opportunities.
- Continuously iterate on programs based on data, feedback, and business outcomes.
ChowNow
ChowNow is a leading player in off-premise restaurant technology, helping owners focus on serving great food by offering solutions across the entire digital dining experience. They support over 20,000 restaurants across North America and they’re committed to helping local restaurants thrive in the digital economy.