Customer Service Specialist

As a Customer Service Specialist, you will be responsible for providing support to customers via phone and email, addressing questions and resolving issues related to the Greenlight card and mobile application. The role requires actively listening to customers, clarifying information, and diffusing potential escalations. You will also build strong relationships with Greenlight colleagues, relay product feedback to the product and engineering teams, and focus on customer satisfaction. To succeed in this role you must effectively utilize software and internal tools to navigate customer accounts and solve issues; Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role; and adhere to all company policies and procedures.