Deliver timely support via email and chat that reflects Karat's brand voice while consistently meeting SLAs.
Triage and route inquiries to the right internal teams.
Adhere to standard operating procedures while adapting to the dynamic needs of a high-volume, global support environment.
Karat is the world's largest interviewing company, transforming organizations around the world. They provide a system for technical leaders who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead.
Engage directly with customers via phone, email, and live chat to deliver outstanding support and service. Manage a variety of front-facing interactions, ensuring every conversation reflects a commitment to excellence and care. Provide fast, friendly, and solution-oriented support, resolving questions or guiding someone through a challenge.
AlertMedia helps organizations protect their people and businesses through all phases of an emergency through threat intelligence and communications.
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless experiences. As a remote-first company, they embrace collaboration and flexibility.
Conducting first phone calls with new members to assess fit for Brightline services
Scheduling appointments for members
Ensuring member paperwork has been completed
Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18.
Interact directly with customers via phone to assist with order fulfillment and service execution.
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.
HONK transforms the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company that embraces the possibilities of collaboration and flexibility, allowing team members to thrive from anywhere in the US.
Perform mathematical computations and process payments.
Provide customer service to licensing applicants in person and via phone.
Assist applicants with outreach to other city agencies.
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.
Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool.
Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.
Answer inbound Voice calls with friendly, professional service and drive quick, accurate resolutions.
Clarify client goals, provide education on Kraken products/services, and guide funding, trading, and other account activities.
Advocate for an improved client experience by submitting detailed, thoughtful feedback to product and CX feedback channels.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom.
Provide quality customer service experience to consumers and customers.
Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.).
Problem solve in a professional and effective manner.
Jobgether is a platform that uses an AI-powered matching process to connect job seekers with potential employers. They ensure applications are reviewed quickly, objectively, and fairly, and provide a shortlist of top-fitting candidates to hiring companies.
Handle customer enquiries professionally and with care. Identify vulnerable customers and provide additional support. Handle escalated customer queries with empathy and integrity.
Capita is a leading provider of business process services, driven by data, technology and people that transforms connections between businesses and customers.
As a Student Success Coach, you will serve as first-line support to our students providing all the information they need to succeed, graduate from their programs and find a job. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs. Coach students who are struggling with motivation, grades, or program payments by helping them problem-solve and stay on track toward completing their training.
Stepful offers affordable, online, instructor-led, and AI-supported programs that help learners launch high-demand healthcare careers.
Handle customer inquiries via phone, email, and chat with professionalism.
Provide accurate information about products, services, and policies.
Troubleshoot and resolve customer complaints and issues.
TBS Investment & Management Company is dedicated to supporting their members' success by ensuring warehouses run smoothly. They foster a collaborative environment where individuals thrive on handling diverse tasks and solving challenges to enhance customer experiences.