New Partner Success Manager

Partnership & Account Management:

• Serve as the relationship owner for active partnerships, maintaining regular communication and ensuring partner satisfaction.
• Build trust and credibility with partner stakeholders across all levels through consistent, informed engagement.
• Drive growth within existing partnerships by identifying opportunities for program enhancement and increased utilization.

Program Optimization:

• Own visibility into key metrics that indicate program health and use them to drive priorities and strategic interventions.
• Track partnership performance analytics and reporting, demonstrating value creation to partners.
• Identify trends and outliers in program data, diagnose root cause, and drive resolution through the right internal team.

Implementation Execution:

• Lead end-to-end implementation planning and execution for new partnerships, from contract signature through program launch.
• Develop and refine standardized implementation processes and documentation for consistent, efficient partner onboarding.
• Coordinate cross-functional teams including operations, clinical, and technical resources to deliver successful launches on time.