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Role Responsibilities:
- Define and maintain standards for the renewal lifecycle, including timing, handoffs, approvals, and execution.
- Ensure renewals are initiated well in advance and processes scale across segments.
- Continuously improve playbooks and workflows to reduce cycle time and risk.
Accountability and Leadership:
- Own renewal outcomes with accountability for gross retention and revenue continuity.
- Review pipelines regularly to identify risks and drive proactive mitigation.
- Lead and develop a team of Renewals Specialists through coaching on contract interpretation and negotiation.
Operational and Strategic Oversight:
- Oversee pricing execution and partner with Legal to modernize contracts.
- Ensure accurate renewal data in Salesforce and partner with Finance on forecasting.
- Communicate performance and insights to leadership and drive process improvements.
Versaterm
Versaterm is a PE-backed, high-growth SaaS company building an integrated platform for public safety agencies. With over four decades of experience, they have grown through acquisitions and product investment with a focus on AI-driven solutions.