Benefits Specialist

Employee Support & Issue Resolution:

• Serve as the primary point of contact for US employee benefits questions.
• Respond to a high volume of inquiries with accuracy, clarity, and strong follow-through.
• Own cases end-to-end, ensuring employees are not left navigating internal complexity.

Benefits Administration:

• Process enrollments, life events, eligibility updates, and terminations accurately and on time.
• Maintain accurate data in HRIS (ADP) and ensure alignment with carrier systems.
• Partner with payroll to ensure correct deductions and contributions.

Vendor Coordination & Escalation:

• Work directly with US-based vendors to resolve employee issues.
• Escalate complex or systemic issues to the Global HR Operations Specialist as needed.
• Track recurring issues and flag patterns that may require process or vendor improvements.