Manager, Vendor Management – Outbound Sales

Vendor Partner Relationship Management:

• Oversee and optimize relationships with external suppliers.
• Cultivate and maintain strong relationships with contact center vendors.
• Regularly assess vendor performance against KPIs and take proactive measures to address any issues or gaps.

Sales Strategy Execution:

• Translate sales strategies into actionable plans for vendor teams, ensuring alignment with organizational goals.
• Monitor and track performance metrics, providing regular updates and insights to stakeholders.
• Responsible for the delivery of sales quotas: Prospect Sales, Copper to Fiber Migrations, Winback, Cross Sell, and Product Upgrades.

Quality Assurance and Compliance:

• Establish quality assurance protocols and standards to ensure consistent delivery of high-quality interactions.
• Conduct audits and quality checks to assess adherence to established guidelines, policies, and regulatory requirements.
• Address any compliance issues promptly and work with vendors to implement corrective actions and prevent recurrence.