Customer Service Manager

Responsibilities:

• Manage and develop a team of team leaders overseeing a 50-strong remote customer service team, setting clear performance expectations.
• Work closely with Customer Experience and QA teams on customer journey optimization and process improvement initiatives.
• Track and improve key service metrics such as NPS and customer satisfaction, and collaborate with marketing and product teams.

Requirements:

• Minimum 10 years' customer service experience and 7 years in a management role with oversight of large teams.
• Proven ability to operate in a fast-paced, high-volume, high-pressure environment with decisive decision-making.
• Strong collaboration skills to work across departments and a process-automation mindset.

What We Offer:

• The chance to join a fast-scaling tech business as it expands globally with a remote-first working model.
• Competitive salary with performance-based bonuses and comprehensive benefits including health insurance and pension schemes.
• Ongoing professional development and training opportunities in a dynamic environment.