Lead a high-volume customer operations team, ensuring service levels, quality standards, and satisfaction goals are met.
Hire, mentor, and develop supervisors and frontline staff, overseeing BPO partnerships for team performance.
Drive process improvements using operational data, partnering with cross-functional teams to enhance customer experience.
Fresno Summit Advisors partners with a rapidly growing healthcare technology company that simplifies financial and administrative experiences for healthcare organizations and consumers. The company is scaling nationally, fostering a culture of accountability, collaboration, and continuous improvement.
Lead and mentor a team of Customer Care Advisors, providing expert guidance on complex inquiries.
Resolve escalated customer and agent issues while driving performance through coaching and process improvements.
Analyze team performance, conduct quality reviews, and lead department projects to enhance efficiency.
Bestow is a vertical technology platform modernizing life insurance distribution for carriers through AI and automation. Backed by investors like Goldman Sachs and NEA, the company serves major insurers with a team that emphasizes precision, purpose, and heart.
Own carrier performance monitoring, pricing, disruption response, and shipping cost integrity across global carrier networks.
Manage carrier relationships, negotiations, and lead a team of analysts and associates.
Oversee claims recovery, onboarding new carriers, and setting 12-18 month strategy for the carrier function.
Whatnot is the largest live shopping platform in North America and Europe, enabling sellers to build businesses across hundreds of categories. It is one of the fastest-growing marketplaces, recently named the #1 Best Startup Employer in America by Forbes, with a remote co-located team across the US, UK, Ireland, Poland, Germany, and Australia.
Own delivery of the AHT reduction project, planning, running, and reporting on progress against target.
Lead the phone systems rollout as a discrete project, working closely with the AutOps team.
Run the complaints process end to end and lead a small team of direct reports, coaching them to hit targets.
Tem is rebuilding the energy transaction to make it transparent and fair, building the first AI-native infrastructure for buying, selling, and pricing electricity. With a $75 million Series B led by Lightspeed, the company is scaling internationally to bring fair access to low-cost electricity.
Lead and develop support teams focused on personalized customer experiences.
Establish operational goals and monitor performance metrics to drive improvement.
Collaborate cross-functionally to enhance service delivery and customer satisfaction.
This partner company operates in the technology sector, focusing on customer support and success. It is a remote-first organization that emphasizes collaboration and customer advocacy.
Lead, coach, and develop a team of Customer Success Managers across EMEA.
Ensure customers derive measurable value from Constructor's product through successful onboarding and ongoing optimization.
Drive high standards of customer experience and implement scalable processes to support team growth.
Constructor provides a next-generation platform for search and discovery in ecommerce, optimizing for revenue, conversion rate, and profit using in-house transformers and generative LLMs. It is a U.S.-based company founded in 2019, powering over 1 billion queries daily across 150 languages and serving clients like Sephora and Under Armour, with a passionate, remote-first team.
Lead daily customer support operations, ensuring high service levels and team accountability.
Coach and develop team leads and supervisors to improve performance and service quality.
Partner with Production to resolve complex issues and drive process improvements.
Partner company is a production-focused organization handling customer orders and manufacturing. It fosters a collaborative, fast-paced remote culture with an emphasis on continuous improvement and accountability.
Define the vision and product strategy for the Platform Experience portfolio.
Lead and mentor a team of Product Managers across multiple product areas.
Create a consistent API-first developer experience to reduce time-to-first-value.
The partner company is a technology firm specializing in AI cloud infrastructure and developer platforms. It offers a flexible, collaborative international environment with a focus on innovation and shared success.
Lead, coach, and develop direct reports and their leadership teams, ensuring effective workforce planning for up to 300 indirect employees.
Lead end-to-end logistics operations across assigned warehouse areas to achieve quality, productivity, cost, and service-level targets.
Own and steer operational performance using KPIs, ensuring timely corrective actions and sustainable performance improvements.
Redcare Pharmacy is Europe's No.1 e-pharmacy, powered by passionate teams and cutting-edge innovation. They strive to create a healthy, collaborative work environment where every employee feels valued and inspired.
Lead and develop a fully remote customer support team handling chat, phone, and email for families.
Take ownership of quality assurance, including ticket audits, coaching sessions, and root cause analysis.
Act as escalation point for difficult family situations and drive continuous improvement through data and reporting.
OpenEd is an education technology company that opens the world to every learner. With over 100,000 students served, they maintain a strong culture with an eNPS of 76, placing them in the top 0.1% of technology companies.
Build and maintain strong, long-lasting client relationships
Ensure timely and successful delivery of solutions according to client needs and objectives
Communicate progress of monthly and quarterly initiatives to internal and external stakeholders
INFUSE is a demand generation company providing solutions to B2B organizations. With a global team operating across more than 60 countries, the company has been recognized multiple times on the Inc. 5000 list and has received over 60 industry awards.
Lead a growing team of Customer Experience Associates across multiple support channels, ensuring fast, high-quality, and consistent support.
Build operating rhythms, workflows, staffing practices, and coaching programs to scale a multi-channel support environment.
Use data to manage performance, identify customer pain points, and partner cross-functionally to drive improvements.
Benepass provides a customizable fintech platform for companies to administer employee benefits. The company has raised approximately $75 million in equity capital and is backed by leading investors, fostering an inclusive, remote-first culture.
Lead a territory team of General Managers to ensure proper direction for day-to-day operations.
Coach and develop team members, focusing on performance management and succession planning.
Track metrics and serve as liaison between HQ and field to improve customer experience.
Gopuff is a delivery service that brings convenience items to customers in minutes. They are building a motivated team to drive forward a new age of convenience and predictability.
Lead customer implementation projects from kickoff to post-go-live, ensuring alignment, risk management, and milestone achievement.
Collaborate with cross-functional teams including Customer Engineers to deliver high-quality, on-time project delivery.
Serve as the primary customer contact, facilitating technical discussions and translating requirements into implementation plans.
Narvar provides a post-purchase customer experience platform to help retailers retain, engage, and delight customers. With over 1,300 brand partners and hubs in multiple cities, they have served 125 million consumers globally and foster a culture of innovation and collaboration.
Respond to customer inquiries through live chat, WhatsApp, email, and other support channels, providing accurate and timely solutions.
Manage customer issues related to orders, logistics, website functionality, and general platform usage.
Handle complex customer escalations with professionalism, ownership, and a problem-solving approach.
Our partner is a technology-driven organization providing a global platform for customer experiences. They operate in a fast-paced, international environment with a collaborative culture and low-hierarchy structure.
Lead the strategic and operational management of the Pharma Process department with around 100 employees.
Ensure end-to-end pharmaceutical processes are efficient, scalable, and fully compliant while driving continuous improvement.
Collaborate with cross-functional teams to achieve operational excellence and strategic goals.
Redcare Pharmacy is the largest online pharmacy in Europe, combining pharmaceutical expertise with digital technology to serve millions of customers. They have a growing, international team focused on innovation and operational excellence in the pharmaceutical sector.
Manage daily support operations across inbound channels to ensure service levels and satisfaction targets are achieved.
Coach and mentor team leads, conduct quality reviews, and drive continuous improvement initiatives.
Monitor workforce management metrics, handle escalations, and maintain operational efficiency.
The company specializes in customer support and client satisfaction management, seeking to enhance service quality. It fosters a collaborative and growth-oriented culture with remote work opportunities and a focus on team development.
Provide customer support and services, including processing, prioritizing, and documenting incoming customer inquiries via the ticketing system.
Analyze and resolve user issues, offer competent advice on using lcmd in customer projects, and collaborate with internal departments for complex support cases.
Create, maintain, and optimize help center content, support customer onboarding, and prepare training materials along with managing training projects.
Lcmd is a pioneer in the construction industry with an innovative Software-as-a-Service (SaaS) solution, driving the digital transformation in construction. As a subsidiary of Drees & Sommer SE, one of Europe's leading construction consulting firms with over 5,100 experts at 59 locations worldwide, we have successfully implemented more than 3,000 projects using Lean Construction Management.
Own and manage customer tickets from intake to resolution or escalation.
Troubleshoot customer-reported issues directly, resolving what you can without waiting.
Communicate proactively, flagging blockers and risks before they become problems.
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.