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Customer Success Manager Responsibilities:
- Champion customer success from onboarding to renewal for a portfolio of 30-40 district partnerships.
- Lead implementations, analysis of usage data, and proactive risk identification.
- Partner closely with Sales, Professional Learning, and Product to drive strong renewals and growth.
Who You Are:
- Bachelor’s degree and 5+ years of customer success experience, ideally in K-12 edtech.
- Proficient in CRM platforms like Salesforce, with strong data analysis and communication skills.
- Passionate about improving education, adaptable, and committed to fostering an inclusive environment.
Compensation & Benefits:
- Pay range of $80,000 - $90,000 USD, with comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company matching, plus a time away program and winter office closure.
- Equal opportunity employer committed to diversity and inclusion.
Edmentum
Edmentum is a tech-enabled learning solutions company dedicated to helping educators and students succeed through innovative learning technology. The company is remote-first, focused on excellence and customer satisfaction, fostering a collaborative and inclusive culture.