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Main Responsibilities:
- Act as senior technical escalation point for enterprise customers.
- Diagnose and resolve complex issues in production environments.
- Collaborate with Engineering and Product Management to prioritize bugs and improvements.
Qualifications:
- At least 7 years of IT experience with 2+ in customer-facing roles.
- Strong Linux, scripting, cloud platforms, and programming skills.
- Excellent communication and independent problem-solving abilities.
Benefits:
- Annual base salary of $120k-$140k USD plus bonus and equity incentives.
- Opportunity to work with experts in data security, privacy, and AI.
- Collaborative environment with professional development and mentorship.
Partner Company
The company focuses on advancing data security, privacy, compliance, and AI-driven data management. It maintains a 25-person Support organization and fosters a collaborative, innovation-driven environment.