Shared Services Contact Center Specialist

Key Responsibilities:

• Handle inbound calls, chats, emails, and faxes from healthcare providers regarding authorizations, claims, and provider services.
• Document each interaction thoroughly, research issues, and ensure prompt, accurate follow-up.
• Guide providers through processes like checking authorization status, submitting claims, or navigating the provider portal.

Qualifications:

• High school diploma or equivalent and 2+ years of experience in a healthcare contact center or customer service role.
• Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred.
• Strong verbal and written communication skills, ability to navigate multiple systems, and excellent organization and time management.

About Curana Health:

• Mission to radically improve the health, happiness, and dignity of older adults through value-based care.
• Rapidly growing company serving 200,000+ seniors in 1,500+ communities across 32 states with a team of over 1,000 clinicians.
• Ranked #147 on the Inc. 5000 list of America's fastest-growing private companies.