Customer Success Manager

Responsibilities:

• Manage the onboarding journey for new customers, including welcome communications and kickoff calls.
• Build strong relationships with key contacts, from operational teams to executive decision-makers.
• Maintain consistent communication through personalized emails and strategic account check-ins.

Requirements:

• At least 3 years of experience in B2B SaaS Customer Success with direct ownership of renewals.
• Demonstrated experience managing multiple customer relationships and driving retention.
• Strong executive presence and excellent communication skills.

Benefits:

• Competitive monthly salary between $3,000 and $3,500 USD.
• 100% remote working arrangement for candidates in Latin America.
• Paid holidays and paid time off (PTO).