Veterinary Account Manager

Responsibilities:

• Own a dedicated book of veterinarians as their primary relationship partner inside Roo, with clear retention and revenue goals.
• Retain, engage, and grow shift volume for assigned vets through proactive relationship management.
• Diagnose engagement drops using booking and activity data, determine whether the driver is schedule, supply, price, or relationship, and run the right play.

Qualifications:

• 3+ years in account management, customer success, or sales.
• Proven relationship builder with strong interpersonal and communication skills.
• Proficiency in CRM and data analysis tools (HubSpot, Zendesk).
• Organized, adaptable, and self-directed: you manage multiple priorities and build your own week.

Compensation and Benefits:

• Pay ranges vary by geographic tier, from $75,000 to $127,000 USD per year.
• Comprehensive health benefits with base medical plan covered at 100%, 401K, unlimited PTO, paid maternity/paternity and reproductive care leave, and stipends for home office, continuing education, and wellness.
• Opportunity for domestic travel, including regional team building events.