Act as the frontline ambassador delivering white-glove support to hospitals and veterinary professionals.
Manage complex and urgent inquiries with empathy, clarity, and action to resolve issues.
Collaborate with internal teams to enhance the platform experience and track satisfaction metrics.
Roo operates a veterinary staffing platform that connects veterinary professionals with animal hospitals for relief work and hiring. The company supports a network of over 20,000 professionals and 9,000 hospitals, fostering a diverse, mission-driven culture focused on empowerment and innovation.
Act as main client contact for daily communication and oversight.
Collaborate on campaign execution, reporting, and optimization strategies.
Educate clients on best practices and build long-term relationships.
Vetcove modernizes the veterinary industry with platforms including a procurement marketplace, ecommerce, and practice management. Backed by Y Combinator, it serves over 25,000 hospitals and is a fast-growing, mission-driven company.
Own the performance and operations of Vetcove's Clinic Purchasing Platform.
Lead and develop two experienced managers overseeing Account Management and Customer Experience teams.
Partner cross-functionally with Product, Engineering, Sales, Marketing, and Operations to drive customer initiatives.
Vetcove modernizes veterinary software with a procurement marketplace, home delivery ecommerce, and practice management system. Backed by Y Combinator and top venture investors, it is a fast-growing, mission-driven company with over 25,000 hospitals across all 50 states using its platform.
Serve as a frontline ambassador by providing personalized support and guidance across all customer interactions.
Manage complex and urgent inquiries with empathy and a solutions-focused approach.
Partner with internal teams to identify trends and improve the user experience.
They operate a platform connecting veterinary professionals with partners to improve access to care. The company is mission-driven and supportive, with a culture focused on professional growth and inclusivity.
Be the initial point of contact for agency partners nationwide, managing relationships remotely and delivering exceptional service.
Understand underwriting procedures and ProAg products to help agents navigate challenges and find the best internal contacts.
Assist in meeting annual company goals for profitability, renewal retention, revenue growth, and new business production.
ProAg is a crop insurance provider and member of the Tokio Marine HCC group, protecting American farmers and ranchers. With over 100 years of service and an A++ rating, it fosters a welcoming, dynamic culture based on integrity and customer service.
Analyze sales data to build account plans and execute sales tactics to increase product penetration and sales.
Conduct virtual customer meetings, training sessions, and seminars to generate demand and deliver sales results remotely.
Partner with sales leadership and marketing to implement customer initiatives and maintain CRM reporting.
Elanco is a global leader in animal health, dedicated to innovating and delivering products and services to prevent and treat disease in farm animals and pets. With nearly 70 years of heritage, the company fosters a diverse and inclusive work environment, driving innovation through dynamic individuals and new ways of thinking.
Manage an assigned portfolio of academic and healthcare education program accounts, driving customer satisfaction, retention, renewal, adoption, and growth.
Mentor less experienced account team members and leverage AI-enabled tools to improve customer engagement and operational effectiveness.
MCG leads the healthcare community to deliver patient-focused care. They have a mission-driven team of talented physicians and technical experts, and are part of Hearst, a company with over 100 years of experience.
Establish and maintain ongoing relationships with assigned MCG customers.
Conduct regular business reviews and customer outreach in accordance with policy.
Research and troubleshoot customer issues, engaging internal resources as needed.
MCG leads the healthcare community to deliver patient-focused care. They have a mission-driven team of physicians and technical experts and are part of Hearst, with over 100 years of experience.
Manage account health, run ROI analysis, and lead business reviews with customers.
Serve as primary point of contact from implementation, building lasting customer relationships.
Identify and pursue contract expansion by matching customer needs to Plenful's offerings.
Plenful builds AI workflow automation for healthcare operations, serving 90+ health systems. Backed by $50M Series B from top investors, they have a mission-driven, world-class team focused on transforming healthcare.
Build and maintain strong, resilient relationships with clients based on trust, transparency, and partnership.
Interpret client requirements and translate them into clear technical details for delivery teams.
Identify opportunities to cross-sell additional services that address evolving client needs.
Heller Consulting is a technology consulting firm that helps nonprofit organizations use technology more effectively. The company offers a collaborative, inclusive remote culture with a focus on mission-driven work.
Build strong customer relationships and conduct routine account performance reviews.
Renew and expand customer contracts while meeting and exceeding quotas.
Deliver training sessions and advise on best practices to ensure customer success.
Signal Vine is a higher education AI messaging platform that uses AI and workflow automation to personalize student engagement and improve enrollment and retention. Founded in 2013, the company has a rewarding culture that promotes teamwork, growth, and features a pet-friendly office.
Take ownership of each account by building strong relationships to ensure customer satisfaction.
Acquire deep knowledge of company products and value proposition to drive adoption.
Monitor account health and KPIs, identify churn risk, and work proactively to eliminate that risk.
AssetWatch serves global manufacturers by powering manufacturing uptime through condition monitoring. They are a devoted team of engineers and business leaders united to build the future of predictive maintenance.
Be the point of contact for customer inquiries through email, LiveChat, and phone.
Troubleshoot and resolve first-line issues, providing accurate and supportive responses.
Coordinate escalated issues with relevant departments and document all communications in HubSpot.
Roo operates the industry-leading veterinary staffing platform, connecting veterinary professionals with animal hospitals for relief work and hiring opportunities. The company empowers a network of over 20,000 veterinary professionals and serves more than 9,000 animal hospitals, with a remote-first culture and core values like Bias to Urgency and Drive Measurable Impact.
Own the full customer lifecycle for SME clients, including onboarding, engagement, expansion, and renewal.
Build rapport with decision-makers and drive adoption of best practices to maximize member utilization.
Present data-driven business reviews to senior HR executives and collaborate cross-functionally to enhance the patient experience.
Spring Health is a global mental health company providing an AI-native platform for personalized care across coaching, therapy, and medication management. Reaching over 170 million people, it leverages technology to expand access and quality of mental healthcare.
North America
Unlimited PTO
12w maternity
12w paternity
Drive growth from existing customers through upselling and cross-selling, meeting individual quotas.
Manage the full sales cycle, develop relationships, and deliver consultative sales presentations.
Collaborate cross-functionally with Marketing, Product, and Customer Success teams to optimize customer experience.
Qualio is a unified quality and compliance management platform helping regulated organizations get products to market faster. The team is all-remote, distributed across North America, Europe, and Australia.
Oversee the end-to-end management of large-scale projects that enhance customer experience and streamline processes.
Serve as the client-facing point of contact for external partners and a liaison between engineering and business teams.
Manage multiple projects simultaneously, set priorities, and communicate clearly with stakeholders across departments.
Vetcove modernizes the veterinary software and pet healthcare experience through a procurement marketplace, ecommerce, and practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, and the company is backed by Y Combinator and top venture investors.
Serve as a trusted advisor to key accounts and support new client onboarding.
Generate accurate quotes, oversee contract negotiations, and coordinate delivery schedules.
Collaborate cross-functionally to ensure on-time order delivery and escalate risks as needed.
Myriad360 is a technology solutions provider that challenges employees to achieve great things. They are consistently recognized as a best place to work, with an inclusive culture and engaged leadership.
Serve as a scientific leader and trusted advisor, supporting medical strategy execution and veterinary engagement across the assigned territory.
Develop and execute regional medical plans aligned with business strategies, providing field insights to influence therapy development and market opportunities.
Build and maintain strong relationships with key opinion leaders, veterinary professionals, and academic institutions to drive scientific excellence and customer impact.
The company is a partner organization in the animal healthcare industry, focusing on veterinary science and innovation. It operates in a multinational environment with a collaborative culture and a commitment to improving animal health outcomes.
Advise on Veterinary Workflows: Partner with product managers to provide expertise on veterinary clinic operations and workflows.
Lead Cross Functional Projects: Coordinate strategic projects across Product, Engineering, Customer Success and Operations.
Manage External Partnerships: Serve as the primary product contact for corporate veterinary groups, integration partners, and other third parties.
Vetcove modernizes the veterinary industry through a procurement marketplace, ecommerce, and practice management system. With over 25,000 hospitals using their platform, the company is a fast-growing, mission-driven organization backed by top investors.
Lead the day-to-day operating rhythm of the Account Management organization, including pipeline reviews, forecast calls, and performance management.
Own team revenue targets and develop a high-performing organization capable of delivering sustained customer expansion and retention.
Coach and empower Senior Account Managers through structured feedback, career development, and commercial coaching.
Jobgether is an AI-powered job matching platform that connects candidates with employers efficiently. The company operates fully remotely with a diverse international team and a culture centered on transparency, growth, and sustainable high performance.