IT Support Specialist

Our objectives for the role:

• Fully own the access request queue and become primary contact for IT help desk.
• Build and maintain IT runbooks that reduce repeat ticket volume.
• Own employee onboarding and offboarding, including provisioning and device setup.

We're looking for:

• Hands-on experience with workplace IT operations and ability to get comfortable quickly.
• Strong judgment under ambiguity, knowing when to escalate.
• A track record of turning manual work into documentation that reduces future ticket volume.

Why Join Us:

• Real ownership as operational backbone of IT at a fast-growing company.
• Deep exposure to modern SaaS infrastructure and SOC2/HIPAA certification.
• Path to grow into senior IT or security operations role.