Develop and execute comprehensive strategies to improve client retention, engagement, and expansion.
Leverage customer data to identify trends, pain points, and opportunities for optimization.
Build relationships with client stakeholders, addressing concerns, and identifying potential upselling opportunities.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and their corporate headquarters are in Dublin, Ireland.
Build trusting relationships with Experian Health clients, focus on ensuring overall satisfaction for assigned clients.
Manage all implemented products, monitoring client health, and identifying opportunities for account expansion.
Communication with Customer Success Representatives Revenue Management Account Expansion and Product Usage Monitoring
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries, committed to creating an environment where everyone feels they belong and can excel.
Manage day‑to-day client relationships, support issue resolution, align on goals, and deliver product enhancements.
Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.
Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries.
Participate in end-to-end implementation activities.
Develop an understanding of Experian Health's product suite and apply best‑practice workflows.
Facilitate requirements gathering, workflow mapping, configuration reviews, and user acceptance testing.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange, they have a team of 23,300 people across 32 countries and corporate headquarters in Dublin, Ireland.
Serve as a member of the account team managing our book of Small and Medium size Businesses (SMB) through a pooled support inbox.
Develop deep product and internal process knowledge to help identify common roadblocks and propose solutions for better team efficiency.
Own day-to-day cross-functional coordination of client activities, including but not limited to reporting requests, hosting client meetings upon request, delivering on client marketing requests, and business operation deliverables
Maven is the world's largest virtual clinic for women and families, with a mission to make healthcare work for all. They offer clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans.
Manage project scope, schedule, resources, project documentation and reporting.
Facilitate technical discussions for project integrations and technical solutions from one-to-many technical applications.
Identify and escalate project risk/roadblocks and develop risk mitigation/resolution plans.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), Experian has a team of 23,300 people across 32 countries and invests in people and new advanced technologies to unlock the power of data and to innovate.
Develop/implement strategies, (up-sells of new products/solutions to existing clients)
Cultivate and establish strategic relationships with clients with focus on product demonstrations, contract negotiations, and closing accounts
Conduct phone sales calls and onsite cold calls to develop targets through the sales cycle to close
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They invest in people and new advanced technologies to unlock the power of data and to innovate with a team of 23,300 people across 32 countries.
Develop/implement strategies, (up-sells of new products/solutions to existing clients)
Cultivate and establish strategic relationships with clients, focus on product demonstrations, contract negotiations, and closing accounts
Conduct phone sales calls and onsite cold calls to develop targets through the sales cycle to close
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They have a team of 23,300 people across 32 countries and are a FTSE 100 Index company listed on the London Stock Exchange.
Serve as senior escalation point for client performance.
Lead Quarterly Business Reviews (QBRs).
Ternium RCM specializes in resolving complex healthcare insurance claim denials and delays. They empower hospitals and health systems by optimizing their revenue cycle, allowing them to focus on patient care. The company delivers outstanding results and enhances the patient experience.
Own day-to-day client relationships, serving as the primary point of contact.
Provide strategic guidance by translating client business goals into integrated marketing roadmaps.
Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams.
Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare and integrated with a managed care consultancy with deep revenue strategy expertise. They brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy.
Be the expert for implementing Experian's complex software solutions across patient access and revenue cycle management workflows, providing deep technical insights and guidance
Lead technical discussions for product integrations and solutions spanning multiple technical applications
Consult with clients and internal partners, explaining complex solution methodologies and implementation results to both technical and non-technical audiences
Experian is a global data and technology company, powering opportunities for people and businesses around the world. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 23,300 people across 32 countries and corporate headquarters are in Dublin, Ireland.