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POSITION OVERVIEW:
- MCI is a fast-growing tech-enabled business services company with a strong call center footprint.
- We deliver CX, BPO, and XaaS solutions across multiple industries.
- This is a temporary, remote position contingent on data breach events.
POSITION RESPONSIBILITIES:
- Assist customers with service inquiries during data breach communications.
- Learn common requests and solutions to improve the customer experience.
- Utilize service techniques and systems, and escalate dissatisfaction as needed.
CANDIDATE QUALIFICATIONS:
- Must be 18+, fluent in English and Spanish, and have a high school diploma.
- Excellent communication, organizational, and typing skills (20+ wpm).
- Basic knowledge of Microsoft Office and Windows, and strong customer service orientation.
COMPENSATION DETAILS:
- Starting compensation is $17.00 - $22.00 per hour based on experience.
- Benefits include PTO, health benefits, retirement savings, and more.
- Full-time employees eligible for medical, dental, and vision after 60 days.
MCI
MCI is a fast-growing tech-enabled business services company in the USA with operations across multiple countries, delivering CX, BPO, and XaaS solutions. With over 10,000 employees and a strong call center footprint, they foster an environment for meaningful careers and continuous learning.