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About The Position:
- Play a key role in ensuring customer satisfaction and loyalty.
- Focus on calls, chat, and email support.
- Serve as a trusted advisor to customers on their hair regrowth journey.
Key Areas of Accountability:
- Handle interactions related to order inquiries, refunds, cancellations, escalations, and troubleshooting.
- Collaborate with the Customer Success Lead, Supervisor and QA team to flag patterns, improve workflows, and reduce churn.
- Meet and exceed retention KPIs and quality assurance benchmarks.
The ideal candidate has:
- Minimum 3 years of experience in customer service.
- Strong verbal and written communication skills.
- Empathetic, patient, and solution-oriented approach.
iRESTORE
iRESTORE provides innovative solutions in the wellness and beauty space. They aim to restore confidence by providing safe and effective solutions for improving health and beauty, and they are a fast-growing company.