Take inbound customer cancellation calls and retain them as an Aura customer
Make daily outbound calls to existing Aura customers with failed subscription payments
Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers
Aura is dedicated to creating a safer internet. They offer a suite of intelligent digital safety products, protecting millions of customers from digital threats. They have over 400 employees worldwide and are guided by experienced leaders, successfully growing startups into multi-billion dollar organizations.
Own customer retention and maintain Net Retention Revenue.
Proactively respond to churn signals and manage outreach campaigns.
Build strong relationships with merchants by demonstrating product value.
Okendo is a customer marketing platform that helps Shopify brands grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value. Their unified platform is trusted by 16,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans.
Run the new kickoff call framework end-to-end with real customers.
Engage customers before it becomes a save conversation.
Identify patterns in what makes customers succeed and feed that back to the team.
Breakthrough helps private practice physical therapy and chiropractic owners fill their schedules, grow their businesses, and make a bigger impact in their communities. They are a small, focused team that ships fast, speaks directly, and measures what matters and have been coaching PTs for over 10 years.
Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the UKI region by aligning Camunda technology to their business strategy and goals
Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan
Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. They are a fully remote, global company named to GP Bullhound’s 2024 Top 100 Next Unicorn list and certified as a Great Place to Work.
Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Serve as a strong advocate for customers and end users, representing their needs within the PerfectServe organization
Build trusting relationships and provide day-to-day support to customers
Lead process improvement and optimization initiatives that drive measurable value for customers
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Provide fast, empathetic, and helpful responses to customer inquiries.
Support customers by explaining core features and helping them get the most out of the platform.
Collect valuable feedback during interactions and share insights to help improve our products and services.
Betty Gaming is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. They are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices.
Become a trusted advisor to customers and own the success of the partnership.
Help demonstrate the value for our customers and be their go-to contact.
Advocate and facilitate successful customer outcomes throughout the broader Asset Watch organization.
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.
Lead and mentor the customer success team, including support, aftersales, and service coordination
Define and implement scalable customer success strategies and processes to support business growth
Establish, monitor, and report on KPIs and team goals aligned with organizational objectives
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates and share this shortlist directly with the hiring company.
Respond to inbound clinic inquiries via phone, email, and chat
Troubleshoot order issues, product questions, shipping updates, and documentation needs
Act as a voice of the clinic and patient internally
Verse Medical is building the modern software infrastructure to make hospital-quality care accessible everywhere. They are a well-funded Series C company backed by General Catalyst, SignalFire, and Sapphire Ventures, aiming to heal a fragmented system by connecting providers, payors, and patients.
Provide thoughtful, personalized communication to Felix users across all mediums.
Document common user issues effectively and concisely to influence product improvements.
Collaborate closely with other departments to share learnings across the Felix organization.
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health, creating digital-first solutions. Founded in 2019, Felix's approach encompasses online assessments, lab testing, prescriptions, delivery, and ongoing care.
Own customer outcomes across a portfolio of accounts.
Lead strategic planning sessions and business reviews.
Lead customer onboarding, adoption, and engagement milestones.
AvaSure is revolutionizing healthcare with cutting-edge virtual care solutions that protect patients and empower clinical teams. They foster a collaborative culture where innovation thrives and every team member is valued.
Monitor, assess, and address the team’s customer approach and outreach through various sales tools.
Act as a player/coach to maintain both individual and team sales unit and volume goals.
Inspire and create a motivating environment through coaching, mentoring, and enablement.
Kapitus is a direct lender and marketplace providing small businesses with financing. They have a fast-paced culture where teammates need to be self-directed and have an internal motivation to do the right thing, offering great benefits, competitive pay and solid opportunity for growth.
Provide helpful and caring customer service over high volume inbound and outbound client phone calls.
Proactively identify, analyze and resolve client issues by utilizing active listening and critical thinking.
Develop and maintain positive client relations and work collaboratively with other departments.
Beyond Finance helps everyday Americans escape debt and step into a brighter financial future through individualized care and supportive technology. They've helped over 1 million clients and have a forward-thinking, rapidly growing organization focused on helping people.
Work as a liaison between the NAF borrower and NAF Loan Officer.
Build rapport on initial call, take detailed notes, communicate outcome, and follow up with leads as needed.
Exceed minimum standards for level of effort and transfer performance.
They connect borrowers who are eligible for a refinance or are in the market for a new home with a Loan Officer. The company's culture involves effectively communicating with customers and Loan Officers through email, chat, and telephone conversations, and providing a high level of customer service.
Manage a portfolio of SMB accounts with a focus on retention, risk mitigation, and strategic growth opportunities.
Lead, coach, and develop a team of SMB CSMs, driving strong performance, accountability, and career growth.
Serve as the first point of escalation for complex client issues, high-risk scenarios, and renewal risk.
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage and grow their business. They have over 106,000 customers and processed over $38 billion in payments across 20 markets in 2024, with operations in North America, Australasia, Asia, Europe, and the UK.
Process automated outbound calls to existing customers about expiring prescriptions and reorder reminders.
Consult customers on the best value for their contact lens purchases on each call.
Support customers through other platforms when business needs arise.
SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. They aim to make vision care simpler and more accessible. The company maintains an award-winning culture.
Lead user onboarding calls and training sessions, bringing new customers onto the platform with confidence and clarity
Serve as the face of Tilla in the APAC region, building genuine relationships with customers and users through in-person meetings
Troubleshoot and resolve technical and operational issues for users across the region, handling complex B2B scenarios independently
Tilla is a SaaS startup focused on modernizing crew logistics within the global shipping and travel industries. With backing from strong investors and a growing platform handling thousands of crew changes annually, they aim to optimize and digitize crew operations for greater efficiency and a better experience.
Own the post-sales relationship for indirect customers, supporting a book of business sold through Vanta’s reseller and partner channels.
Drive product adoption, value realization, and long-term retention through partner-delivered implementations and enablement.
Act as the strategic liaison between Vanta’s Customer Success and Partner teams—ensuring alignment, accountability, and consistent customer experience.
Vanta helps businesses earn and prove trust by enabling companies to improve and prove their security. They started in 2018, and have a kind and talented team, with offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney.