Employee Support Specialist

About the Role:

• This is a fully remote Employee Support Specialist position based in Canada.
• You will manage complex employee cases related to Global Mobility, Immigration, and Leave Support.
• You will serve as the primary point of contact for employees and managers, advocating for employees while ensuring policy compliance.

Accountabilities:

• Own case management end-to-end, from intake to resolution, with proactive communication.
• Collaborate with cross-functional teams including HR, Benefits, Payroll, Legal, and Immigration.
• Identify recurring issues and contribute to process improvements and automation.

Requirements:

• At least 3 years of experience in HR Operations, Employee Services, or related People functions.
• Strong knowledge of Global Mobility, Immigration, and Leave programs.
• Excellent communication and case management skills, with high discretion and confidentiality.

Benefits:

• Remote work within Canada.
• Opportunity to work in a technology-driven organization embracing AI.
• Career development and cross-functional exposure.