As an Enterprise CSM, you own the post-sales lifecycle for our most valuable healthcare accounts.
You guide corporate and local teams through phased deployments, ensuring operational rules are perfectly translated into our AI system.
You hunt for expansion opportunities and drive up booking numbers across the entire enterprise.

Responsibilities:

Own the complex onboarding, adoption, and retention of large medical and dental group partners.
Translate enterprise workflows by working with administrators and local managers to configure optimal agents.
Review real call data to flag issues and coordinate fixes with engineering, driving retention and expansion.

What We're Looking For:

6+ years of CSM experience in B2B SaaS or Health Tech, with a proven track record with high-value accounts.
Analytical and empirical, comfortable diving into large datasets to justify strategic recommendations.
Exceptional communication skills to translate technical concepts to non-technical staff and operational chaos to engineering.

Preferred Qualifications:

Prior experience in healthcare operations or contact center technology (CCaaS).
Familiarity with medical/dental scheduling software and workflows.
Experience working alongside technical teams and during US business hours.

OpenCall

OpenCall's voice AI handles calls for multi-location medical groups, pushing the limits of AI for human-like customer service at enterprise scale. The company is a fast-growing tech startup focused on delivering faster, cheaper, and more reliable AI solutions.

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