Lead virtual onboarding sessions and product trainings for new customers
Serve as the primary point of contact for support tickets, troubleshooting, and technical questions
Document and track customer interactions in CRM (Salesforce/HubSpot)

What You'll Bring:

2-3 years of experience in onboarding, training, or customer support
Experience in eyecare (optometry or ophthalmology) strongly preferred
Excellent communication and presentation skills; tech-savvy and organized

What We Offer:

Target total compensation $60k - $70k (base salary + quarterly performance commissions)
Health, dental, and vision benefits; 401(k) plan with company match
Unlimited PTO and remote work flexibility

Carrot

Carrot is a next-generation visual diagnostics platform that delivers clinically validated perimetry and functional vision testing without the limitations of legacy equipment. They are a growing company focused on transforming eye care diagnostics with portable exams that improve efficiency, accuracy, and patient comfort.

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