Support client onboarding and implementation, from leadership conversations to go-live support.
Deliver engaging, hands-on training to healthcare providers and clinical staff both in-person and virtually.
Build strong client relationships, monitor success metrics, and drive adoption and growth.
Optain is transforming healthcare by using advanced software, hardware, and clinical expertise to screen and manage ophthalmic and systemic diseases through a teleophthalmology team and AI. Following a successful Series A funding round, the company is expanding its presence across the US and globally.
Deliver best in class training to customers and ensure efficient implementation.
Leverage various softwares to conduct meaningful onboarding experiences.
Provide critical feedback to internal teams to maximize customer usage.
Cherry is a fast-growing FinTech that provides a Buy Now, Pay Later solution for medical practices like dentists and veterinarians. The company is led by Stanford entrepreneurs, backed by investors such as Kleiner Perkins and DCM, and has a startup culture focused on inclusivity and growth.
Perform complete eye exams via high-definition video and real-time diagnostic feeds.
Deliver warm, high-quality care through expert exams and treatment.
Educate and empower patients on eye health and prevention.
Our practice provides fully virtual optometry care, using advanced diagnostic technology and a dedicated on-site technician team. We offer a supportive, collaborative culture with flexible schedules and leadership growth opportunities.
Answer inbound calls to handle sales and service, focusing on customer experience and offering thoughtful advice.
Stay connected with your manager and team through one-on-ones and meetings, ensuring success in a virtual environment.
Solve customer issues quickly, hit performance targets, and live your values with a big hearted, tenacious attitude.
1-800 Contacts is a contact lens retailer focused on making ordering simple and affordable. The company has a legendary, award-winning culture and is owned by KKR, one of the world's largest private equity firms.
Answer 2-3 incoming customer chats concurrently using NICE CXOne platform, totaling roughly 40 chats per shift.
Consult customers on the best value for their contact lens purchases and drive sales revenue per chat.
Provide world-class customer service in a fast-paced environment and resolve problems to create positive experiences.
SeekWell is the parent company of 1-800 Contacts, Framery, and Luna, focused on making vision care simple and accessible. The company is owned by KKR, one of the world's largest private equity firms, and maintains a customer-first culture with high employee engagement.
Develop and maintain long-term business relationships with clients by understanding their priorities and ensuring they get value from the software.
Onboard and train customers on new features, monitor utilization, and identify upsell and expansion opportunities.
Adapt quickly to changes, possess strong relationship building skills, and provide reports to management on client development.
Surglogs is an award-winning software solution that digitizes and streamlines regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. They are a quickly growing team looking for ambitious and passionate individuals to join their movement.
Provide member-centered support by answering inbound calls and chats with empathy and clarity.
Resolve core member issues including benefits coverage, cost-sharing concepts, and network provider searches.
Own issues end-to-end using established workflows and document interactions accurately.
Included Health is a healthcare company delivering integrated virtual care and navigation. They are remote-first and focus on raising the standard of healthcare for everyone.
Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
Develop and execute strategic account plans for health system partners and executive stakeholders.
Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.
Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.
Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.
Serve as primary clinician support contact for Ambience's AI documentation tools, resolving technical issues via Intercom and email with empathy.
Diagnose and fix complex platform, EHR integration, and user configuration issues, escalating as needed to Engineering and Product teams.
Build and maintain support resources, respond to on-call alerts, and contribute to reporting on CSAT, FCR, and handling times.
Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by removing administrative burdens for providers. It is a fast-growing startup backed by top venture firms, ranked #1 in KLAS Research, and recognized by Fast Company and LinkedIn as a top startup in 2024 and 2025, with a high-ownership culture.
Assist customers over phone, email, and chat with product and service questions.
Proactively identify solutions and resolve issues from start to finish.
Provide best-in-class service in a fast-paced environment with technical support.
Koala Health simplifies pet healthcare by delivering medications and health products directly to pet parents. It is a fast-growing veterinary pharmacy with a remote-first culture built on flexibility and trust.
Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
Monitor customer health at scale using adoption signals and engagement data.
Collaborate cross-functionally with Marketing, Product, and High Touch CS.
Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.
Provide thoughtful, responsive support to pet owners via phone, chat, and email.
Manage high call volumes, de-escalate difficult situations with empathy, and maintain calm while exemplifying company values.
Document interactions accurately in CRM and meet productivity and quality targets.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, dedicated to helping pet owners budget and care for their pets. The company offers a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Educate and support customers requesting policy cancellation through inbound calls and email, managing high volumes with empathy and efficiency.
De-escalate challenging situations with professionalism, re-educating pet parents on the lifetime value of coverage.
Navigate multiple systems, document interactions in CRM, and meet productivity targets in a fast-paced remote contact center.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, dedicated to helping pet owners budget and care for their pets. They offer a collaborative, pet-friendly environment with a focus on teamwork and innovation, employing a large remote and hybrid workforce.
Support executive business reviews and account follow-through for enterprise customers, preparing materials and tracking action items.
Draft professional customer communications and maintain stakeholder maps to ensure seamless account management.
Maintain account health records in HubSpot and assist with process improvements to streamline team operations.
Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers, and have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients.
Facilitate live onboarding meetings via Zoom for incoming psychologists and therapists.
Serve as a key point of contact for providers from offer letter acceptance through first client sessions.
Monitor provider pre-onboarding tasks and support a neurodivergent-affirming experience.
Prosper Health delivers specialized mental health services for autistic and neurodivergent adults. The company has hundreds of employees, thousands of active clients, and a high-ownership, mission-driven culture.
Communicate with members via phone and email, providing empathy and care in every interaction.
Listen to members to understand their unique needs and offer tailored solutions.
Collaborate with your team to share knowledge and best practices while accurately documenting interactions.
Achieve is a leading digital personal finance company that helps everyday people move from struggling to thriving by providing innovative financial solutions. With over 3,000 employees in mostly hybrid and work-from-home roles across the United States, we put people first and treat them like humans, not account numbers.
Manage the complete onboarding lifecycle for restaurant partners, ensuring smooth software implementation and activation.
Deliver engaging virtual training sessions to help teams adopt new tools and maximize platform value.
Coordinate technical integrations and collaborate with cross-functional teams to solve challenges proactively.
Jobgether uses AI-powered matching to connect candidates with job opportunities, ensuring fair and objective application review. They operate globally, partnering with companies to streamline hiring processes.
Monitor a specific group of patients and support them in achieving short and long term health goals.
Coordinate with providers to ensure patients' needs are met through remote monitoring technology.
Manage patient onboarding, device setup, data management, and quality assurance for remote monitoring programs.
Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130 medical providers, caring for more than 200,000 patients statewide. Their mission is to help communities 'Live Better, Live Longer' through personalized healthcare, with a focus on preventing leading causes of death.
Answering live calls, chats, and emails from clinicians and clients.
Collaborating with internal teams to resolve roadblocks.
Working with RCM and Engineering to address bugs and billing issues.
Grow Therapy is a three-sided marketplace that empowers therapists, patients, and insurance payors through technology. With over $328M in funding and a $3B valuation, they have empowered thousands of therapists and hundreds of thousands of clients.