Serve as primary relationship owner for Strategic employer customers, driving engagement and retention.
Partner with marketing to develop engaging campaigns and workshops for customers.
Collaborate internally with product, clinical, and data science teams to resolve customer issues.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for a transformative, AI-powered platform.
Serve as the primary point of contact for an assigned portfolio of customers, building trusted, multi-level relationships.
Lead customer onboarding to ensure successful implementation, clear expectations, and early value realization.
Drive product adoption and ongoing engagement aligned to customer goals and business outcomes.
Kodiak Solutions transforms the healthcare industry through technology-driven solutions specializing in finance, unclaimed property, risk management, and revenue cycle management. They are a growth-oriented company building their Customer Success function.
Serve as main point of contact for all cross-functional communications during new customer implementations.
Lead technical launch operations, troubleshooting, and systems optimization for seamless client transitions.
Collaborate with teams like Sales, Customer Success, and Marketing to refine launch processes and ensure on-time launches.
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally. The company has delivered over 15 million sessions of mental health care and published more than 35 peer-reviewed studies.
Own and resolve complex customer scenarios with a strategic mindset.
Lead process improvement efforts and improve customer satisfaction.
Identify operational gaps through data analysis and field feedback.
Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. They are on a mission to personalize medical decisions for patients and physicians on a global scale.
Own the client relationship during implementation, conducting stakeholder interviews and ensuring alignment.
Lead solution deployments with clear project plans, milestones, and risk mitigation.
Leverage impact metrics to demonstrate ROI and support customer expansion.
Ascertain is building AI agents to automate administrative work for healthcare teams. Backed by Northwell Health and Deerfield Management, they save hundreds of staff hours weekly in major health systems and large specialty groups.
Serve as primary clinician support contact for Ambience's AI documentation tools, resolving technical issues via Intercom and email with empathy.
Diagnose and fix complex platform, EHR integration, and user configuration issues, escalating as needed to Engineering and Product teams.
Build and maintain support resources, respond to on-call alerts, and contribute to reporting on CSAT, FCR, and handling times.
Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by removing administrative burdens for providers. It is a fast-growing startup backed by top venture firms, ranked #1 in KLAS Research, and recognized by Fast Company and LinkedIn as a top startup in 2024 and 2025, with a high-ownership culture.
Manage day-to-day client relationships, ensuring alignment, collaboration, and accountability to drive loyalty and retention.
Deliver business results and impact through regular meetings and business reviews, enabling client success and expansion opportunities.
Proactively identify growth opportunities within your client base and advocate for client needs across cross-functional teams.
Force Therapeutics provides an intelligent, evidence-driven remote therapeutic care platform that empowers clinicians to extend their reach and engage patients throughout their care journey. As a high-growth company partnering with leading health systems, it fosters a mission-driven, inclusive culture focused on innovation and team well-being.
Serve as the primary point of contact for clients, overseeing all aspects of the client life cycle.
Build deep knowledge of client needs, match them with Arine’s platform, and identify areas for additional capabilities.
Collaborate with Product, Engineering, and Delivery teams to monitor opportunities for new products and features.
Arine is a healthcare technology and clinical services company that optimizes medication management using data science and AI. Backed by leading investors, the company manages over 18 million lives and was ranked 236 on the 2024 Inc. 5000 list.
Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
Build rapport with decision makers and main points of contact to influence change in order to drive optimal member utilization of the product.
Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.
Spring Health aims to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with a valuation of $3.3 billion.
Own end-to-end implementation, account management, and customer success for partner accounts, driving measurable outcomes.
Lead internal implementation efforts cross-functionally with Product, Member Marketing, and Clinical Operations.
Deliver quarterly business reviews to customers and influence stakeholders through data storytelling and communication.
Oshi Health is a virtual digestive health practice on a mission to transform GI care by combining compassionate, multidisciplinary care with innovative technology. The company is a high-growth, mission-driven startup with a remote-first culture and a focus on DEIB activities and professional development.
Manage and deliver joint customer success plans to build, grow, and expand client relationships at all levels.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a path to value to customer executive leadership.
Provide early warning and turnaround strategies focusing on customer health and churn mitigation.
PointClickCare provides cloud-based software solutions for the acute and long-term post-acute care markets, helping care providers manage vulnerable populations. The company is a SaaS/tech employer with a focus on customer success and employee collaboration in a remote environment.
Serve as the face of Renalogic to assigned clients, representing program operations, value and impact.
Manage the end-to-end client experience, ensuring a smooth implementation process.
Develop relationships with key client contacts and stakeholders, anticipating needs, risks and opportunities.
Renalogic helps clients manage the human and financial costs of chronic kidney disease. They value employees who are humble, hungry, and smart, with a sense of humor, and strive to build a company they are all proud of.
Own the operator relationship end-to-end as the strategic partner to senior living operators, driving adoption, demonstrating ROI, and securing renewals across a complex, multi-stakeholder book of business.
Drive commercial outcomes by leading executive business reviews with data-driven storytelling, spotting expansion opportunities, and maintaining ownership of net dollar retention.
Build account plans, mentor CSMs and CSDs, and represent the voice of the customer internally across Sales, Product, and the CCOE.
Inspiren offers the most complete and connected ecosystem in senior living, combining compassionate care with technology to bring peace of mind to residents, families, and staff. Backed by nurse specialists and powerful analytics, the company provides integrated solutions that drive efficiency, profitability, and better care outcomes for senior living operators.
Serve as the primary relationship and strategy owner for large, multi-national employer partners.
Advise and lead employer partners to define and execute their mental health and wellbeing strategy using data-driven storytelling.
Craft clear, succinct business reviews that demonstrate value and return on investment.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally in partnership with employers and over 100 million through health plan relationships. The company has delivered more than 15 million sessions of care and published over 35 peer-reviewed studies, driving unmatched clinical effectiveness and cost efficiency.
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Assist customers with order management, troubleshooting, and complaint resolution while documenting interactions in CRM systems.
Maintain professionalism, empathy, and compliance with HIPAA and data security standards in a remote call center environment.
SleepRes is a venture-backed medical device startup revolutionizing sleep apnea and sleep-therapy technology. They are a small, agile, mission-driven team preparing for commercial launch of their innovative Kricket APAP device.
Own the validation lifecycle, running kickoffs and driving pilots toward a clear conversion decision.
Drive time-to-value by getting users onboarded and activated against their stated goals.
Manage risk proactively, surface at-risk pilots early, and execute recovery plays before the opt-out window closes.
Videa builds AI technology that helps dental clinicians deliver better care to millions of patients. The company has raised over $67 million from investors including Threshold Ventures and Spark Capital, and fosters a collaborative culture with a high bar and grounded approach.
Manage day-to-day client relationships, support issue resolution, and deliver product enhancements.
Lead Client Business Reviews with Sales, highlight ROI, and outline future strategies.
Support contract renewals, identify cross-sell and upsell opportunities, and monitor product usage.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide by using data, analytics, and software to redefine lending, prevent fraud, simplify healthcare, and create digital marketing solutions. A FTSE 100 company with 23,300 employees across 32 countries, Experian fosters a people-first culture focused on inclusion, authenticity, and work/life balance.
Client Relationship Management: Build relationships across client organizations, serve as the primary point of contact and lead executive business reviews.
Customer Success & Feedback: Proactively monitor client health, resolve issues swiftly, and gather client insights to contribute to product improvement efforts.
Account Growth & Planning: Develop and execute strategic account plans, identifying and closing upsell and cross-sell opportunities.
Wheel is evolving the traditional care ecosystem by equipping innovative companies with a platform to deliver virtual care at scale. They offer strategies and technologies to foster consumer engagement, build brand loyalty, and maximize return on investment.
Drive retention and growth by building trusted relationships as the primary customer contact throughout the lifecycle.
Mitigate risk through early intervention and develop Save Plans to protect ARR and reduce churn.
Serve as an internal advocate for customer feedback, influencing product roadmap and building advocates.
Hyland pioneers the Content Innovation Cloud, delivering enterprise intelligence to organizations worldwide. With nearly 4,000 employees, they foster an employee-centric culture focused on career development, wellbeing, and community impact.
Support enterprise clinical information systems to enable safe, efficient patient care and assist clinicians with EHR issue resolution.
Assess clinical informatics needs and develop tools, decision support, templates, and training materials for healthcare professionals.
Facilitate working groups, stakeholder meetings, and field user engagement to improve clinical workflows and system use.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies and have 300+ employees nationwide.