Own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts, ensuring every customer gets real value, expands into new products, and renews with conviction.
Build executive partnerships and multi-stakeholder relationships, turning ElevenLabs into a strategic platform bet for large enterprises.
Drive NRR and cross-sell across ElevenLabs' expanding product suite, leading renewals end to end.

Requirements:

7+ years of Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products, with at least 3 to 5 years in a senior role.
Proven track record managing large, complex enterprise accounts with strong NRR and expansion numbers.
Deep technical aptitude with AI concepts, API integrations, and SDKs, able to go deep on the product with developers.

Compensation and Benefits:

Competitive on target earnings (OTE) with a 70% base and 30% variable split, weighted 70% on NRR and 30% on product cross-sell.
Annual discretionary stipends for learning and development and social travel, plus an annual company offsite.
Remote-first role with the option to work from offices in New York City or San Francisco.

ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model and now serve millions of users and thousands of businesses, with $781M in funding and a valuation of $11B.

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