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Compliance:
- Verify valid IDs/documents during booking to comply with legal requirements.
- Maintain a 100% compliance rate for updated tenant identification records.
- Ensure unit occupancy adheres to capacity regulations.
Pre-Sales Management:
- Respond to any leads within 10 minutes from the first message.
- Manage booking forms and ensure customers complete the forms with no issue.
Post-Sales Management:
- Address tenant inquiries regarding invoices, payment methods, and check-in details.
- Resolve inquiries related to lease terms (extensions, date changes).
- Facilitate a smooth customer experience by directing inquiries to appropriate internal teams.
Cove
Cove provides flexible living spaces for long and short-term stays across Asia Pacific. With over 8000 rooms, they foster a team-oriented, result-focused culture that encourages authenticity and fun.