Source Job

  • Partner with business stakeholders across HR, Payroll, Benefits, Sales, and Client Services to elicit, analyze, and document business and functional requirements.
  • Translate business requirements into clear user stories, process flows, use cases, and functional specifications for technology delivery teams.
  • Provide Tier 2 application support by triaging, diagnosing, and resolving system issues; escalate complex incidents to Tier 3 or vendors as appropriate.

Salesforce HRIS Agile BPM

16 jobs similar to Business Analyst / Application Support Specialist (Operations)

Jobs ranked by similarity.

US India Netherlands

  • Drive the improvement and evolution of business operations by understanding the company's continuously changing needs.
  • Coordinate and facilitate cross-functional stakeholders in analyzing business processes and recommending solutions.
  • Manage communication and status updates of inflight work and initiatives to keep business stakeholders informed.

symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows. They are a remote-first company with employees working across the United States, India, and the Netherlands and they value teamwork, championing customers, and leading through equality and integrity.

US Unlimited PTO

  • Support external customers with analyzing current business processes, developing business requirements, and documenting management processes.
  • Collaborate with customers to facilitate structured discussions, refine business processes, and decompose complex requirements.
  • Map requirements to CGI’s Momentum Financials to determine which needs are met through configuration.

Ibility, founded in early 2021, is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD. The team is fun, passionate, bold, and creative and lives its mission every day – to inspire people, create cool stuff, and make a lasting impact on the world!

US

  • Interpret medical rules, regulations, fee schedules, and edits that payers post.
  • Understand and manipulate payer data to build federal, state, and commercial coding and financial tables.
  • Maximize the efficiency and use of product solutions by properly maintaining payer specific edits.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. They operate across a range of markets and have an amazing team of 25,200 people in 32 countries.

$136,500–$165,000/yr
US

  • Support cross functional projects across all Workday functional areas.
  • Capture business process requirements, and translate these requirements into effective technical solutions.
  • Ensure data integrity and compliance by developing and managing audits that review and maintain data consistency between systems.

Justworks provides solutions for businesses so they can focus on their operations, specifically solving HR issues with data-driven approaches. The company fosters a welcoming and casual environment with great benefits, wellness programs, company retreats and values its employees.

$64,570–$106,936/yr
US

  • Leads requirements gathering, analysis, and validation for complex, initiatives involving global corporate travel systems.
  • Partners with Business Product Owners and stakeholders to recommend solutions, identify risks, dependencies, and opportunities.
  • Produces clear, high-quality business and system requirements documentation, including user instruction and operational support materials.

ALTOUR is a globally recognized leader in corporate travel management. They have more than 1,000 team members and a presence in over 80 countries, they embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions.

HRSS Analyst

Huron
$55,000–$75,000/yr
US

  • Act as a trusted resource on HR-related matters, including performance management, onboarding, HR processes, and company policies.
  • Serve as the primary contact for routine HR inquiries, escalating complex issues to HR Associates when necessary.
  • Support HR processes to ensure prompt, consistent, and accurate service delivery.

Huron is a global consulting organization that advances new ideas to build stronger clients, individuals, and communities. The company has accounting, finance, human resources, IT, legal, marketing and facilities management professionals who work collaboratively to support Huron’s collective strategies.

  • Lead business process analysis and requirements elicitation.
  • Facilitate Agile processes and cross-functional stakeholder alignment.
  • Translate policy, needs, and IT concepts into plans.

Artemis provides management and advisory support services. They are focused on streamlining and improving business operations in the federal sector, fostering a proactive and action-oriented team environment.

Canada US

  • Participate in client requirements gathering and translating business needs into functional specifications.
  • Conduct fit/gap analysis between client requirements and platform capabilities.
  • Configure and customize client platforms to deliver agreed solutions.

Bursting Silver delivers technical solutions to Canadian and US non-profits, including professional associations, unions, regulatory bodies and non-governmental agencies. As a 2-time Top 100 Best Workplaces in Canada and 4-time Great Place to Work® Certified company, Bursting Silver has staff across Canada and the United States, and we pride ourselves on having fun while we work!

$100,000–$114,400/yr
US

  • The Business Analyst will serve as a key liaison between business stakeholders and the technical delivery team.
  • This role is responsible for eliciting, analyzing, documenting, and validating business requirements.
  • They will translate business needs into clear, actionable requirements, and support product backlog management.

Cayuse Civil Services, LLC provides professional services. We foster technical solutions that meet customer needs, promote teamwork, and prioritize quality in deliverables.

$70,000–$70,000/yr
US Unlimited PTO

  • Own the intake and discovery process for internal data initiatives.
  • Translate business requirements into clear, dev-ready documentation.
  • Identify gaps, conflicts, or risks in requirements early and resolve them.

Mitratech builds products that simplify operations in the Legal, Risk, Compliance, and HR functions. They are a team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture.

$60,000–$90,000/yr
US Unlimited PTO

  • Serve as the first point of contact for end user support requests, triaging and resolving issues through Jira.
  • Troubleshoot application access, functionality, and configuration issues for internal users.
  • Assist with User Acceptance Testing (UAT) and contribute to the creation of user guides and training materials.

Oddball aims to improve daily lives by bringing quality software to the federal space. Our team is full of experienced professionals who enjoy creating scalable solutions and working with clients to solve problems in a rapidly growing environment.

$80,000–$100,000/yr
US

  • Develop detailed user stories and acceptance criteria.
  • Manage and prioritize the product backlog in partnership with the Business stakeholders.
  • Support sprint planning by helping define and prioritize tasks.

Mind Computing provides IT solutions and services. They value innovation and are committed to delivering exceptional results through collaboration and expertise.

Canada 6w PTO

  • Serve as the primary liaison between business stakeholders and technical teams, ensuring the Canadian business requirements are effectively translated into scalable, user-centric solutions.
  • Partner closely with the CA Programs team, CA Data Operations, NA IT, NA Commercial Platforms, and Salesforce Administrators to design, configure, and optimize the custom redemption solution.
  • Act as the representative for the Canadian business, supporting necessary changes and ensuring redemption requirements are met throughout the project lifecycle.

Syngenta Crop Protection keeps plants safe from planting to harvesting. They are headquartered in Switzerland and help farmers to counter threats and ensure enough safe, nutritious, affordable food for all while minimizing the use of land and other agricultural inputs.

$20–$24/hr
US 4w PTO

  • Supports Medical Policy Directors (MPD) through various aspects of the New Policy processes.
  • Performs multi-faceted data and report analytics to provide accurate client or policy information.
  • Researches and examines client questions and drafts accurate responses.

Cotiviti provides payment accuracy and analytics-driven healthcare solutions. They have a large team, and cultivate an inclusive and equitable environment for all employees.

  • Co-lead requirements gathering workshops with the technical lead.
  • Support the business in defining and maturing needs.
  • Write and decline functional User Stories.

Meritis is a consulting company founded in 2007 that specializes in IT. They have over 900 employees and value excellence, humility, care, and proximity.

  • Act as a bridge between business stakeholders and Salesforce technical teams to design scalable, best-practice solutions.
  • Prepare process flows and documentation, and actively participate in Agile/Scrum ceremonies to deliver high-quality business solutions.
  • Mentor team members, manage project goals and risks, and identify opportunities for process improvements and cross-selling Nagarro's offerings.

Nagarro is a Digital Product Engineering company that builds products, services, and experiences at scale across all devices and digital mediums. The company has a dynamic, non-hierarchical culture and employs over 18000 experts across 39 countries globally.