AAS Patient Access Resource Specialist

Role Overview:

• This position coordinates new patient scheduling and access for OHSU Ambulatory Clinics, serving as the primary contact through the Intake Center.
• The role supports patients, families, and providers while recognizing and reporting access barriers.

Key Responsibilities:

• Verify patient demographics and insurance, updating Epic and creating new medical records as needed.
• Manage incoming calls, work referral queues, schedule appointments, and triage faxes to appropriate clinical parties.
• Communicate with departments and referring practices for optimal care coordination.

Required Qualifications:

• One year of medical office experience with direct patient contact, or equivalent high-volume public contact experience.
• Strong computer skills, including Windows, scheduling systems, and database preferences.
• Excellent verbal and written communication and a strong customer service orientation.