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About the Role:
- Manage inbound patient inquiries via phone, email, and web forms.
- Provide program information and discuss insurance and finances.
- Document calls and input data into various systems.
Responsibilities:
- Answer inquiry calls and respond quickly while routing to appropriate departments.
- Schedule patient screenings and conduct reminder calls.
- Resolve patient requests and overcome barriers to move forward.
Qualifications:
- Part-time 20 hours/week, Monday-Friday 4-8 PM EST.
- 2+ years call center or customer service experience.
- Strong communication, organizational, and multitasking skills.
Equip
Equip is a virtual, evidence-based eating disorder treatment program providing dedicated care teams to patients. Founded in 2019, the fully virtual company is recognized for its passionate, diverse culture and has served thousands of patients.