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Overview:
- Tenna empowers customers to control mixed assets on one comprehensive platform anytime, anywhere.
- You will serve as the main point of contact for support, partnering with Engineering, Product, and Sales teams.
What You'll Do:
- Deliver exceptional support via phone, email, chat, and hotline, resolving issues with diagnostic tools.
- Own support tickets, escalate when needed, and onboard new customers to ensure correct provisioning.
What We're Looking For:
- 2+ years of software support experience and required bilingual Spanish proficiency.
- Experience with Zoom, Microsoft Teams, Salesforce, and Help Scout is strongly preferred.
Tenna
Tenna provides a comprehensive platform to help companies control and manage their mixed assets through IoT and SaaS solutions. The Tenna team is quality-obsessed, gritty, and collaborative, with a passion for continuous learning and high-growth, entrepreneurial environments.