Own complex and sensitive cases end to end, including appeals, denied claims and applications, coverage loss, COBRA, deductible disputes, and urgent care needs.
Take member calls on specialty workflows, including conversations that have already gone poorly, and understand what the member is actually asking for.
Investigate before you reply, pulling history to find where it broke, and come back with an answer instead of a status update.

What We Look For:

Experience with claims, appeals, reimbursement, or payments, and fertility benefits or specialty healthcare.
Proficiency with Zendesk, Jira, and Slack, and ability to mentor peers or support QA programs.
Spanish fluency (written and verbal) is a plus.

Compensation and Benefits:

Base salary range $82,000 - $96,000 per year, plus equity and benefits.
Benefits include employer-covered health, dental, and vision insurance, 16 weeks 100% paid parental leave, annual professional development stipend, and 401K matching with immediate vesting.
Access to Maven platform and specialists, hybrid work options, and wellness partnerships.

Maven Clinic

Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans to provide end-to-end women's and family health programs. The company has raised over $425 million, been named to the TIME100 Most Influential Companies, and earned over 30 workplace awards, fostering a collaborative and inclusive culture.

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