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Position Summary:
- Provides accurate, professional, and timely assistance to exam candidates throughout the exam delivery process.
- Assists candidates with exam delivery requirements.
- Manages communications associated with exam accommodations.
Responsibilities:
- Supports exam candidates with test administration and security protocols education and information.
- Ensures adverse action investigations are processed according to program standards.
- Resolves exam candidate concerns through the fraud incident and adverse action case management process.
Qualifications:
- Must have excellent written and verbal communication skills in English.
- Must have excellent PC skills including MS Office products.
- Minimum One (1) year of customer service experience, preferably in a call center environment.
ISC2
ISC2 is the world’s leading nonprofit member organization for cybersecurity professionals. They provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels with their certifications.