Provide email support for program applicants and participants.
Manage a trouble ticket queue to track issues from report to resolution.
Provide weekly and monthly reporting on program support activity.
EnergyHub empowers utilities and their customers to create a clean, distributed energy future. They help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants. EnergyHub has a casual environment, the flexibility to set your own schedule.
Coordinate private and public ILT classes for external clients and partners, ensuring accurate scheduling, instructor alignment, and logistics.
Maintain and update internal files, survey links, and templates; set up new customers and partners in Learning Management System.
Respond to platform‑related inquiries via the Case system, and identify process gaps or bottlenecks and propose improvements to streamline learning delivery operations.
Kinaxis specializes in end-to-end supply chain management solutions. They are a global organization with over 2000 employees worldwide, fostering a high-trust and high-performance culture, and are Great Place to Work® Certified TM.
Possess strong oral and written communications skills.
Exhibit excellent interpersonal skills using tact, patience, and courtesy.
Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable.
SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. With over 53 years in operation as a family-owned business, SMI has grown to over 600 employees across the country, and considers its employees and customers as part of their extended family.
Research, verify and resolve inquiries related to Oregon Health Plan (OHP) or Medicare eligibility.
Respond and assist members with Primary Care Provider (PCP) assignments and explain OHP or Medicare benefit coverage.
Collaborate with providers, Division of Medical Assistance Programs (DMAP), and members to ensure effective customer service and the resolution of any health plan issues that arise.
CareOregon is a nonprofit, mission-driven health plan focused on providing care to low-income Oregonians. We are an equal opportunity employer that greatly encourages military veterans to apply and considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.
Accurately process customer activation and change requests to subscription services.
Answer questions about KVH product offerings and respond to billing inquiries.
Provision services and present customers with upgrade opportunities.
KVH provides solutions that deliver global connectivity to mobile tech and IoT markets. They strive to provide professional, courteous, and high quality customer service.
Organizes, coordinates, and plans operational facets of a program.
Develops work plans to accomplish program goals and objectives.
Assists in developing and coordinating program-related meetings.
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. They welcome candidates who can contribute to the excellence of their academic community.
Supports the enterprise-wide network and communication devices used by customers on the network.
Fulfills customer requests for moves, adds and changes (MACs) of voice and data services.
Supports Field Services Technicians and clarifies work orders (WOs) and customer issues to ensure efficient and accurate work.
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. They welcome candidates who can contribute to the excellence of their academic community.
Provide thoughtful, personalized communication to Felix users across all mediums.
Document common user issues effectively and concisely to influence product improvements.
Collaborate closely with other departments to share learnings across the Felix organization.
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health, creating digital-first solutions. Founded in 2019, Felix's approach encompasses online assessments, lab testing, prescriptions, delivery, and ongoing care.
Manage multiple channel interactions professionally and efficiently.
Effectively present products/services to providers with integrity, understanding, and accuracy.
Focus on provider retention through first call resolution and maintain positive relationships.
Capital Blue Cross promises to go the extra mile for its team and community. Employees consistently vote it one of the “Best Places to Work in PA”, valuing professional/personal growth by investing heavily in training and continuing education.
Demonstrate experience interpreting and responding to customer requests through, understanding the customer's needs, and identifying actions to help achieve customer objectives quickly
Help consumers understand credit bureau processes and educate them in appropriate steps to request corrections
Provide information about credit-related memberships, services, and product offerings; advocate for solutions that will help callers improve their creditworthiness
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries.
Coordinate logistics and operational execution of training programs.
Build strong relationships with client accounts across corporate, public, certificate, and university verticals.
Guide clients through onboarding, program delivery, and renewal processes.
Wall Street Prep (WSP) is the leading provider of financial services training solutions to the world’s top investment banks and private equity firms. Founded in 2004, WSP bridges the gap between academia and the real world by providing professionals with the practical skills needed to succeed in finance.
The Service Desk Administrator is the primary contact for all IT services.
Handle, route, and resolve all service requests quickly.
Clearly communicate technical solutions in a user-friendly manner.
M3 USA offers digital solutions across healthcare, life sciences, pharmaceuticals, and more. They have experienced remarkable growth since 2000, driven by a mission to utilize the internet for a healthier world and more efficient healthcare systems. M3 USA prides itself on a dynamic and innovative work environment where team members contribute to global health advancements.
Manage relationships with clients and expert partners.
Operational and logistical liaison for learning products.
Manage event schedules and resources.
Informa Connect is part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. They connect customers to information and people that help them know more, do more and be more.
Provide administrative support to various departments.
Manage digital files and ensure accurate record-keeping.
Schedule meetings and coordinate travel arrangements.
TBS Investment & Management Company is passionate about providing administrative support in a remote setting. The company fosters a fast-paced and innovative work environment, offering opportunities to develop professional skills.
Manage the daily calendars of multiple executives.
Make travel arrangements, create itineraries, and confirm logistics.
Submit and reconcile expense reports.
Calix provides cloud, software platforms, systems, and services to help communications service providers simplify their businesses and grow their value. They aim to create the broadband experience the world needs. They are working to enable BSPs of all sizes to simplify, innovate, and grow.
Serve as the first point of contact for Department of Transportation (DOT) end users, providing Tier 1 technical support and issue intake.
Troubleshoot and resolve issues related to Windows operating systems and Microsoft Office applications; escalate complex incidents to Tier 2/3 support teams as required.
Accurately document troubleshooting steps, resolutions, installations, and remedial actions in the case management system.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. It utilizes the best of information technology to meet the business needs of Federal Government customers.
Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity
Provides personal computer support, problem analysis, and hardware/software installation and configuration
Interacts daily with customers to ensure productivity; provides individual feedback
Empower AI provides federal agency leaders with AI tools for workforce transformation, leveraging three decades of experience in Health, Defense, and Civilian missions. They are headquartered in Reston, VA; they are recognized as a 2024 Military Friendly Employer.
Provide support to incoming requests and ensure timely issue resolution.
Perform hands-on fixes at the desktop level, including hardware repairs.
Record, track, and document the service desk incident-solving process.
The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. Building on its roots as a world-wide Christian church, each year they help more than 2 million people, providing necessities such as food, clothing and shelter. As a faith- and values-based organization, they hire and serve people of all backgrounds and walks of life, and there is a place for everyone to belong here.
Maintaining account orderliness and ensuring field agent assignment.
Updating accounts with new client information and communicating escalations.
Facilitating successful collateral recovery with product and service knowledge.
Motorola Solutions is a global company focused on building and connecting technologies to help protect people, property, and places. It fosters collaboration for safer communities, schools, hospitals, and businesses, uniting a close-knit community in the relentless pursuit of safety everywhere.
Provide outstanding technical support to our customers.
Respond to telephone and email inquiries from individuals utilizing our online software.
Follow up on customer requests to ensure complete handling of the caller’s inquiry.
BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry. They emphasize client relationships and continuous innovation, and are looking to continue their growth across North America and around the world.