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Responsibilities:
- Lead and mentor a team of Customer Care Representatives.
- Coordinate daily and weekly tasks ensuring efficient customer care activities.
- Provide strategic guidance and support to team members.
Qualifications:
- Proven leadership experience in a customer support environment.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
Education/Experience:
- Bachelor’s degree in Business Administration or related field preferred.
- Previous experience in customer service management and project management.
- Familiarity with customer support tools and systems.
Universal Audio
Universal Audio aims to thrill and inspire music makers worldwide with excellent sound and craftsmanship. They envision becoming a trusted friend and partner to music creators, inspiring them to craft amazing records using UA equipment.