Client Success Support Specialist

Role Overview:

• The Client Success Support Specialist is the primary point of contact for voters receiving election-related mail.
• Responsibilities include responding to calls, addressing voter issues, and providing accurate voting information.
• Maintain detailed records and escalate complex issues to leadership.

What You Will Do:

• Handle inbound and outbound calls from voters, addressing inquiries and concerns.
• Provide exceptional service by actively listening and empathizing with voters.
• Accurately document interactions and handle complaints professionally.

About You (Key Requirements):

• Experience in client success or call center preferred but not required.
• Effective verbal and written communication skills.
• Ability to handle difficult situations with empathy and professionalism.
• Proficiency in computer systems and call center technology.
• Flexibility to work evenings, weekends, and holidays as needed.