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Key Responsibilities:
- Serve as the single point of contact for collector inquiries regarding products, policies, and services.
- Delight collectors by applying good judgment on a case-by-case basis and ensuring satisfaction.
- Develop expertise in Fanatics Collectibles’ product portfolio and release calendar.
Requirements:
- Fluent in Japanese and English with excellent interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
- Experience with contact center metrics (AHT, CSAT, NPS) and proficiency in MS Suite.
About Us:
- Fanatics Collectibles operates at the intersection of collectibles, culture, and technology.
- Backed by world-class investors and partners, we are building the global leader in next-generation collectibles.
- Our team is dedicated to reimagining the collectibles experience for fans, partners, and creators.
Fanatics
Fanatics is a leading global digital sports platform that allows fans to buy, collect, and bet on their favorite teams and athletes. The company employs over 22,000 people and is committed to relentlessly enhancing the fan experience worldwide.