Utilities Senior Customer Success Manager

About the Role:

• You will own the post-contract relationship for utility accounts, ensuring they realize full value from the platform.
• You'll work with wildfire risk managers, operations teams, and regulatory affairs leads at IOUs and public utilities.

Key Responsibilities:

• Lead regular check-ins, business reviews, and executive-level touchpoints to maintain strong relationships.
• Own the renewal process and adherence to contracted scope, managing change requests.
• Track customer engagement and usage metrics; intervene when adoption lags.

Required Qualifications:

• 5+ years in customer success, account management, or technical program management with utility experience.
• Solid understanding of utility wildfire risk management practices including WMP and PSPS.
• Ability to engage credibly on quantitative risk analytics and fire modeling with both technical and non-technical stakeholders.