Customer Success Manager, HotStats

Duetto

Remote regions

US

Benefits

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Role Overview:

  • Own the end-to-end post-sales lifecycle for a portfolio of hotel clients.
  • Be the trusted advisor on HotStats, driving retention and revenue.

Key Responsibilities:

  • Conduct strategic check-ins, training, and QBRs with AI-assisted prep.
  • Partner with Sales, Product, and Support to shape the product.
  • Use AI analytics to proactively manage churn and growth.

What We're Looking For:

  • 4+ years in SaaS or hospitality tech client-facing roles.
  • Strong understanding of USALI and hotel performance reporting.
  • Comfort with AI tools and a data-driven approach.

Why Duetto:

  • Join a category-creating platform redefining hotel revenue strategy.
  • Work with a global client base in an AI-forward culture.

Duetto

Duetto is the hospitality industry's leading revenue management platform, founded in 2012. We built the first Revenue & Profit Operating System and are trusted by hotels, resorts, and casinos globally, named #1 Best Place to Work in Hotel Tech in 2025.

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