Provide day to day support for technical questions from external partner stakeholders
Lead the development of project plans by driving solution designs, timeline forecasting, task break-down, and testing strategy
Maintain clear, professional, and proactive communication with external partners to ensure alignment on goals, timelines, and deliverables, while fostering strong, long-term relationships
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company, and they offer competitive benefits anchored to their core value of people come first.
Lead the development and execution of the eCommerce program, driving continuous improvement.
Suggest technical solutions to business problems/opportunities and implement discovered requirements.
Collaborate with employees, nearshore and offshore developers within a team environment.
Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. With over 1,000,000 active customers, they continue to push the boundaries of technology, design, and functionality.
This is a doer role, acting as the technical bridge between clients, product, and engineering.
Translate business requirements into reliable system configurations and proactively identify opportunities to improve processes and automation.
Own and execute technical platform setup and configuration for clients.
SaaS Talent is a recruiting, business development, and growth partner with 20+ years of experience in SaaS and Hi-Tech. They help companies scale and transform their business by streamlining sales, marketing, and operations, hiring ideal talent, and getting funding, having worked with 100+ companies.
With support, break down larger projects into individual tasks and collaborate to ensure timely delivery.
Support peers and stakeholders in product development, articulating technical constraints.
Support operations by creating and monitoring metrics.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company, and the majority of their roles are remote and you can work almost anywhere within the country of employment.
Use technical expertise and customer service skills to resolve questions for online merchants
Communicate clearly in writing to both technical and non-technical people
Identify patterns, recommend improvements, troubleshoot and escalate bugs to engineering
Recharge is the subscription platform for innovative brands, committed to building the future of commerce around customer retention. They are known for product innovation and focus on ease of use, with over 20,000 brands globally.
Serve as a primary point of contact for customers via email, chat, and phone
Provide clear, accurate, and empathetic support across a variety of customer needs
Troubleshoot technical issues related to product integrations and sales tax filings (e.g., e-commerce platforms and payment systems)
Our client is a fast-growing, product-led SaaS company that helps online businesses simplify and automate sales tax compliance across the United States. As the company continues to grow, they are building a high-impact Customer Support team that plays a critical role in customer satisfaction, retention, and long-term success.
Become a subject matter expert on the Iterable platform and build internal tools.
Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers.
Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
Iterable is an AI-powered customer engagement platform that helps brands create dynamic, individualized experiences at scale. They empower organizations to activate customer data and design seamless cross-channel interactions. Iterable has nearly 1,200 brands, has offices across the globe, and fosters a culture of innovation, collaboration, and inclusion.
Identify, qualify, and develop new partnership opportunities.
Collaborate with the Sales & BD team to strategize outreach campaigns.
Manage the first stages of the Sales & Business Development pipeline.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company, with most roles being remote, and they offer competitive benefits.
Establish and maintain communication with key stakeholders.
Proactively identify and mitigate potential risks.
Conduct tailored training sessions for merchants based on their needs.
Jobgether is a platform where job seekers can find and apply for jobs. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Drive new business by identifying, qualifying, and developing new partnership opportunities.
Collaborate with Account Executives to strategize creative outreach campaigns.
Manage the first stages of the Sales & Business Development pipeline.
Affirm provides consumers the flexibility to buy now and pay later without hidden fees or compounding interest. They are a remote first company and most of their roles are remote.
Master the AMANDA and Grantium platforms as the internal expert on implementation.
Serve as an advisor to customers to enhance their online processes.
Define features, phases, and solution requirements for customer implementations.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Manage high-impact partnerships across direct merchants, affiliate networks, sub-affiliate partners, agencies and other offer aggregators.
Influence the overall marketplace growth strategy and own key components of its execution.
Ensure the merchant and partner ecosystem drives measurable performance, revenue growth, and long-term value.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are building a one-of-a-kind marketplace connecting consumers and merchants through discovery, value, and transparent credit.