Account Manager - Behavioral Health

Primary Responsibilities:

• Oversee and influence overall customer satisfaction and profitability for assigned accounts.
• Implement and manage effective program delivery, including communication strategies and issue resolution.
• Demonstrate thorough understanding of customers' business and human capital concerns to identify service gaps.
• Retain and grow the book of business by meeting satisfaction ratings and identifying upselling opportunities.

Job Qualifications:

• 2+ years of account management experience required, with a Bachelor’s degree.
• Experience in insurance, benefits, healthcare, or HR-related services is a plus.
• Proven track record of selling additional service lines and stable work history.
• Computer literacy in Microsoft Office Suite and ability to travel approximately 25%.
• Self-starter with excellent organizational, project management, and communication skills.

Other Requirements:

• Consistent and reliable high-speed internet and a distraction-free workspace are required.
• Ability to be present on camera during work-related trainings, meetings, and events.
• Must be able to sit or stand at a desk for prolonged periods while working on a computer.