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Technical Support:
- Provide technical support for our internal EHR system and other SaaS tools.
- Ensure timely resolution of issues that impact provider experience and platform usability.
Payment and Policy Support:
- Address and resolve provider inquiries related to compensation.
- Provide policy clarification and other non-technical support as needed.
Issue Resolution:
- Coordinate with partner teams to identify and report recurring service issues or bugs.
- Escalate provider feedback and product opportunities to product, IT, or engineering teams.
Spring Health
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. They partner with over 450 companies, from startups to multinational Fortune 500 corporations, providing care for 10 million people.