Own customer billing inquiries across EMEA and partner with customers and Billing Engineering.
Help identify patterns, improve workflows, and contribute to product enhancements.

WHAT YOU'LL BE RESPONSIBLE FOR:

Provide initial and timely responses to support cases covering billing, pre-sales, usage optimization, and disputes.
Debug user-specific issues like failed payments, unsettled invoices, and payment extensions.
Triage cases, direct users to previous answers, and escalate to technical or business teams.

YOU MIGHT BE A GOOD FIT IF YOU:

Have 2+ years of billing support experience with technical customers.
Communicate clearly across technical and non-technical audiences and thrive in async teams.
Are comfortable with ambiguity and moving quickly; SQL is a bonus.

WHAT WE OFFER:

Fully remote work with global hiring and co-working allowance.
ESOP equity, health benefits, tech allowance, and professional development budget.
Annual in-person off-sites and flexible async work culture.

Supabase

Supabase is an open-source backend-as-a-service platform that helps developers build products faster. With ~400 team members across 60+ countries, we are a born-remote, globally distributed team that moves fast, builds in public, and values the open-source ecosystem.

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