Provide high-quality customer support via email, live chat, and ticketing systems.
Troubleshoot payment issues, explain payment flows, and resolve transaction problems.
Collaborate with product, engineering, and testing teams to investigate complex cases.
The company operates at the intersection of traditional finance and blockchain technology, delivering fintech payment solutions and customer experiences. The team is international and fully remote, with a fast-growing, collaborative culture that values initiative and continuous learning.
Manage customer supplier onboarding, purchase orders, and procurement portal setup.
Resolve customer billing inquiries, reconcile accounts, and process corrections.
Support collections, month-end reporting, and maintain documentation.
DNAnexus is the enterprise platform for precision health, providing a cloud platform that centralizes multimodal omics data to accelerate personalized medicine. The company is backed by $200M in financing and is an ambitious, supportive team with diverse backgrounds.
Own the roadmap, execution, and launches for a key area of billing or marketplaces.
Improve prepaid commit capabilities, cloud marketplace integrations, and payment flows.
Lead billing launches for new products and pricing models with cross-functional teams.
ClickHouse provides an open source column-oriented database and offers ClickHouse Cloud, a fully managed service on major cloud platforms. The company is a rapidly scaling start-up with a globally distributed, remote-friendly culture.
Provide technical customer support via live chat and ticketing, troubleshooting product and application issues.
Own customer cases from initial contact through resolution, including escalations and documentation.
Collaborate with Product and Engineering teams to improve customer experience and support workflows.
Coforge is a global IT services company offering digital, technology, and operations solutions to enterprises. With a large global workforce, the company fosters an inclusive culture and hires professionals based solely on their skills.
Maintain Revenue Team external customer email, responding to queries and onboarding customers to billing and ERP systems.
Gather and format large raw data sets for customer billing reporting and queries, and participate in month-end close activities.
Investigate and resolve customer billing issues independently, collaborating with Sales and other teams as needed.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers. As a remote-first company, we foster a strong culture of connection and global inclusion, with a vibrant team of diverse experiences making a global impact.
Manage monthly billing routines, including purchase orders and customer portal documentation.
Provide support to internal and external customers through official channels, working closely with Sales and Customer Success.
Maintain customer portals and track Accounts Receivable and Billing-related demands.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses technology to review applications and shares top candidates with employers.
Act as first point of contact for customer support inquiries, resolving common issues related to API usage, onboarding, authentication, and billing.
Escalate complex issues to L2/L3 support or engineering with clear reproduction steps and logs.
Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
Databento provides real-time and historical market data across futures, options, and equities through a unified API. Our team includes alumni from top quantitative firms and we embrace 100% remote work with a global culture.
Respond to listener inquiries via email, handling account access, billing questions, subscription management, and podcast app setup.
Troubleshoot technical issues and guide listeners through clear, step-by-step solutions.
Maintain support documentation and escalate complex issues to the appropriate internal teams.
The company provides a subscription technology and digital media platform for premium podcast content across a variety of shows and publishers. It is a small, collaborative, remote-first startup that values employee well-being, work-life balance, and a customer-focused culture.
Respond to patient inquiries regarding healthcare accounts receivables across an integrated delivery system.
Communicate effectively with patients, colleagues, providers, and operational staff.
Work independently in a high-volume billing call center to efficiently resolve billing and payment issues.
We are an academic health system providing a comprehensive continuum of care, including primary and preventive services, specialty care, virtual care, pharmacy, and health insurance. With 12 hospitals and hundreds of ambulatory locations across Michigan, we are headquartered in Detroit and committed to innovation, research, education, and community impact.
Manage support tickets for a cloud-based payments platform and resolve issues within SLAs.
Investigate incidents using GCP logging, MySQL queries, and microservices tracing.
Document findings, improve runbooks, and provide clear updates to banking clients.
The company operates a cloud-based commercial card and payments platform for banking clients in a regulated financial environment. It offers a global, collaborative culture with mentorship, structured support operations, and hands-on technical growth.
Manage end-to-end SaaS billing operations including invoicing, subscription administration, and reconciliations.
Collaborate with Finance, Accounting, Sales, and Support teams to resolve discrepancies and maintain financial accuracy.
Drive process standardization, workflow automation, and continuous improvement in a primarily remote environment.
We are a partner company seeking a detail-oriented Billing Specialist to support SaaS billing operations. Our organization is dynamic and evolving, emphasizing collaboration, automation, and continuous improvement.
Troubleshoot and resolve issues for Clients and Therapists via phone and chat.
Assist and educate customers on the Grow Therapy platform to ensure a great experience.
Identify root causes of problems and collaborate with Product teams to improve the platform.
Grow Therapy is a mental health care platform that connects patients, therapists, and insurance payors to make quality care accessible. Founded in 2020, it has raised over $328M and reached a $3B valuation, with a mission-driven, fast-paced culture.
Respond to inbound listener questions via email about sign-ups, logins, billing, and podcast app setup
Troubleshoot common issues and take action within policy, including refunds and billing discrepancies
Flag recurring issues, document solutions, and keep internal FAQs up to date
Supporting Cast is a podcast monetization platform that helps publishers and creators offer premium subscription content directly to listeners. We're a small, fully remote company with a strong belief in the future of audio.
Own complex billing and contract cases for Mid-Market and Commercial accounts, from first report to confirmed fix.
Reconstruct billing errors across contracts, order forms, and systems, and drive Billing Support, Sales Ops, and Finance to execute fixes.
Tag root causes on every case, coach CSMs and AEs on complete requests, and deliver monthly readouts to process owners.
Samsara is the pioneer of the Connected Operations Cloud, a platform that helps organizations harness IoT data to improve safety, efficiency, and sustainability of physical operations. Samsara is a recently public company with a hyper-growth culture, empowering employees with autonomy and support to make an impact.
Manage customer billing, invoicing, and new account setup.
Research billing discrepancies and resolve customer inquiries.
Prepare monthly billing reports using Excel and AI tools.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and over $100 million in annual revenue, fostering a collaborative and tech-forward culture.
Own and resolve inbound contractor tickets in Zendesk, including payment, identity, and onboarding issues.
Serve as the single point of contact for contractors, coordinating across teams for resolution.
Monitor annotator requests on Discord and apply P0-P3 severity classification to incoming tickets.
HumanSignal is a human data partner for companies building AI models, providing real-world data creation, annotation, and delivery. They operate Label Studio, an open-source data labeling platform used by over 1 million practitioners worldwide.
Provide fast and painless customer support via email, troubleshooting bugs and documenting feature requests.
Analyze customer data and help customers get started with Healthie's product.
Collaborate with the team to elevate the voice of the customer and jump on phone calls when needed.
Healthie is an AI-native, ONC-certified EHR platform for modern outpatient healthcare, providing infrastructure for scheduling, billing, engagement, and data. Backed by $42M in funding, the company is customer-obsessed and fiscally responsible, supporting over 40,000 providers and 21 million patients.
Monitor clearinghouse portals and resolve rejected medical claims daily.
Investigate rejection causes including coding errors and eligibility issues.
Correct claim information and resubmit to insurance payers for reimbursement.
Our partner is a healthcare revenue cycle management company focused on optimizing medical claims processing for providers. They offer a collaborative, inclusive work culture with opportunities for professional growth in a remote environment.
Lead and supervise an international billing team handling invoicing, order processing, and issue remediation.
Serve as an escalation point for billing and collections inquiries, delivering timely resolutions.
Drive process improvements, SOX-compliant reconciliations, and audit deliverables while mentoring team members.
Twilio is a cloud communications platform that helps businesses engage customers through messaging, voice, and video APIs. The company serves hundreds of thousands of businesses and values a remote-first culture, connection, inclusion, and employee growth.
Manage day-to-day billing and recurring processes for an assigned portfolio of school locations.
Conduct audits, resolve discrepancies, and monitor accounts receivable for multiple schools.
Partner with families, state agencies, and internal teams to provide customer-focused billing support.
The Gardner School is an academically focused preschool for children ages 6 weeks to 5 years. With locations in 8 states and growing, it offers extensive training, orientation, and continuing education, and promotes from within.