Senior Support Consultant
Remote regions
EuropeBenefits
5w PTO
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Key Responsibilities:
- Provide technical assistance, application support, and usage guidance to NEC customers.
- Investigate and resolve application issues, working toward SLA targets.
- Translate customer requirements into workarounds and fixes.
Essential Skills:
- SQL skills for querying and managing database content.
- Experience supporting applications deployed via web technologies.
- Good understanding of service delivery within defined SLAs.
Desirable Skills:
- Knowledge of operating systems (Windows Server, Linux, UNIX Solaris).
- Familiarity with APIs, Business Objects, and integration tools.
- ITIL v4 Foundation certification.
NEC Software Solutions
NEC Software Solutions, part of NEC Corporation, delivers software solutions to dispatch ambulances, support families, and keep trains moving. They employ over 3,000 people and partner with governments, hospitals, police forces, housing providers, and local authorities.