Provide advanced technical support for software applications used by the organization.
Troubleshoot and resolve complex application issues, including user errors, system bugs, and data discrepancies.
Perform root cause analysis and work with development teams or vendors to resolve software issues.
DYOPATH is known for outstanding IT service. We bring the same dedication internally: toward each other, valuing teamwork, achievement and a L.O.V.E. philosophy— Living Our Values Every Day.
Work directly with customers to triage, troubleshoot, and resolve support tickets.
Provide customer service through multiple engagement channels.
Create and update documentation and user communications.
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.
Makes clients wildly successful through their onboarding to Softdocs applications
Takes ownership of the technical components of new deployments
Delivers a superior client onboarding experience by walking the client through any technical requirements that will be owned from the client side
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25+ year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies.
Acts as an application administrator and subject matter expert (SME) for designated business applications.
Manages tickets, product configurations, and ongoing maintenance of assigned applications and services.
Develops and maintains detailed technical documents, including workflows, technical specifications, data analysis, and updating end to end system documentation.
Truliant's mission is to improve lives by putting their members first, providing great service and straightforward financial solutions. They strive to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.
Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
Utilize effective troubleshooting strategies/techniques to resolve technical problems.
Collaborate with the technical support team to identify and implement solutions to recurring issues.
PointClickCare is a health tech company that helps providers deliver exceptional care through its platform. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations.
Responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team.
Last point of escalation within the technical support department and mentoring junior team members.
Quickly gain an understanding of the ServiceNow platform and requires strong inter-personal skills.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations. They want to make the world work better for everyone.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipment
Green Brick Partners values honesty, objectivity, maturity, and efficiency. They are dedicated to providing the IT support and resources to enable their customers to succeed, fostering a supportive and growth-oriented environment.
You'll be a foundational part of our Client Support team, ensuring our software runs smoothly from the moment a new client is onboarded throughout their journey with us.
Use your technical skills to directly impact the online reputation and profitability of medical practices across the country.
Energized by solving technical puzzles and thrive on being the go-to expert, looking to grow into being a leader of the team and who makes clients successful.
Rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees.
Deliver tasks on time and lead delivery for workgroups.
Participate in initiatives, meet quality standards, on time.
Fulfill end-user requests and provide on call support as required.
RRD is a global provider of marketing, packaging, print, and supply chain solutions. They have 32,000 employees across 28 countries and are known for expertise and scale in transforming customer touchpoints.
Conduct deep-dive analysis of DVA’s legacy application estate.
Support the development of detailed Technical Roadmap components.
Document current-state technical architectures.
The Department of Veterans' Affairs & the Repatriation Commission and the Military Rehabilitation and Co (DVA) is transitioning towards a modern, sovereign cloud environment. They are seeking inquisitive and detail-oriented Technical Analysts to join their expanding team.
Drive the investigation and resolution of escalated cases using in-depth Root Cause Analysis (RCA).
Act as a problem-solving leader, stepping in to interact directly with customers during critical escalations.
Provide consultation and mentoring sessions to Tier 1 and Tier 2 engineers to enhance their technical capabilities.
QAD is building a world-class SaaS company focused on helping solve manufacturing and supply chain problems. They are looking for talented individuals and are committed to ensuring every employee feels valued and respected, with opportunities for growth regardless of background.
Identify and troubleshoot complex customer issues.
Analyze patterns in customer interactions to drive improvements.
Educate customers and internal teams on Aiwyn products.
Aiwyn's support team plays a key role in their success, working with internal teams and customers. They are a fast-growing SaaS startup led by an experienced co-founding team.
Ensure system reliability and performance across production environments by proactively monitoring infrastructure health, identifying performance bottlenecks, and implementing solutions that maintain 99.9%+ uptime for mission-critical healthcare imaging systems
Optimize SQL database performance and maintenance by analyzing query execution plans, implementing indexing strategies, performing database tuning, and executing maintenance routines that ensure fast, reliable access to imaging data across multiple SQL Server-based applications
Perform software deployments, including planning, testing, and executing application and system updates, patches, and new releases across on-premises and cloud environments, while minimizing downtime and ensuring compatibility with existing healthcare imaging workflows
Intelerad provides medical imaging solutions that streamline information flow, simplify processes, and maximize efficiencies to improve patient outcomes. They have nearly 800 employees across four countries, empowering nearly 2,000 healthcare organizations worldwide.
Serve as the point of contact for complex customer inquiries and escalations.
Troubleshoot issues related to integrations, workflows, and platform performance.
Partner with Engineering and CSMs to ensure alignment on customer priorities.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Contribute to the design, development, deployment, and support of business‑critical applications.
Design, develop, and deploy solutions in alignment with architectural principles, policies, and guidelines.
Collaborate with team members and business stakeholders to understand requirements and deliver effective solutions.
Ferguson is a Fortune 500 company that provides best-in-class products, services, and capabilities across various industries. They have approximately 36,000 associates across 1,700 locations and foster a community of proud associates who operate with the shared purpose of building something meaningful.
Primarily responsible for the performance and stability of critical applications.
Implement functionality changes and defect fixes that support onboarding of new clients and quick resolution of production issues.
Collaborate effectively with external client team members, senior developers, enterprise technology teams, offshore development team members, business owners, project management, and other internal stakeholders.
Cotiviti is a solutions and analytics company leveraging clinical and financial datasets to deliver insight into the healthcare system's performance. The company's insights uncover opportunities for healthcare organizations to collaborate to improve financial performance, reduce inefficiency, and improve healthcare quality.
Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stack
Define, document, design, test and implement strategies to enhance & support Network Systems including Engineering, Service Delivery & Assurance, NOC and Field Operations
Strong leadership skills and ability to work directly with internal and external IT partners as well as End Users
Brightspeed provides fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. They are backed by funds managed by Apollo Global Management, with a vision to accelerate the upgrade of copper to fiber optic technologies.
Provide technical leadership and guidance to a team of Software Engineers.
Collaborate with Principal Software Engineers to design and implement software solutions.
Drive technical initiatives, ensuring alignment with company goals and objectives.
Cotiviti provides data-driven solutions for healthcare organizations, retailers, and payers to improve financial performance and operational efficiency. They aim to deliver actionable insights through analytics, technology, and expertise. The company has an engineering team that builds scalable, secure, and high-performing systems.