Acts as an application administrator and subject matter expert (SME) for designated business applications.
Manages tickets, product configurations, and ongoing maintenance of assigned applications and services.
Develops and maintains detailed technical documents, including workflows, technical specifications, data analysis, and updating end to end system documentation.
Truliant's mission is to improve lives by putting their members first, providing great service and straightforward financial solutions. They strive to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.
Analyze, document, and improve complex business workflows, partnering with technical teams and AI-powered tools.
Identify process gaps, optimize with AI tooling, design workflows, and drive real-world operations into AI-enabled frameworks.
Map existing workflows, find inefficiencies, and develop detailed documentation for business and technical stakeholders.
Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. They deliver multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources.
Makes clients wildly successful through their onboarding to Softdocs applications
Takes ownership of the technical components of new deployments
Delivers a superior client onboarding experience by walking the client through any technical requirements that will be owned from the client side
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25+ year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies.
Independently diagnose complex system failures using advanced log analysis and database debugging.
Act as the "technical interpreter," distilling deep-stack architectural blockers into clear "business-speak" for stakeholders and Tier 1 support.
Author the "decision trees" and troubleshooting workflows that empower the rest of the company to resolve lower-tier issues independently.
TrueML is a mission-driven financial software company creating better customer experiences for distressed borrowers. Their team includes data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs.
Analyze business needs and opportunities on complex business problems.
Document business and system requirements that describe the business need.
Demonstrate creativity and flexibility in identifying options for addressing complex business problems.
Zenith is a Workers' Compensation Specialist committed to helping businesses succeed. They are focused on collaboration, work-life balance, and integrity and support career advancement through learning and development.
Serve as the point of contact for complex customer inquiries and escalations.
Troubleshoot issues related to integrations, workflows, and platform performance.
Partner with Engineering and CSMs to ensure alignment on customer priorities.
Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Their SaaS solution enables enterprises to leverage their existing infrastructure systems and automate processes.
Manage Data Migrations: Oversee end-to-end migration for 60–100 practices monthly, ensuring server access and data integrity.
Execute Backups & Mapping: Coordinate with practices to secure server backups across various Practice Management Systems (PMS) using Virtual Machines (VMs) for accurate data mapping.
Technical Investigations: Use PowerShell for scripting and bug investigation, comparing extracted data to identify and resolve migration discrepancies.
Archy is a vertical SaaS solution revolutionizing dental practice management, providing cutting-edge software for dental providers. They empower dentists to focus on patient care while managing the technical aspects of their business.
Lead the end-to-end project lifecycle for third-party ERP integrations, ensuring robust and accurate data flow between Procurify and systems like NetSuite and QuickBooks.
Serve as the primary technical point of contact for ERP-related projects, providing expert guidance to Customer Success, Support, Product, and Implementation teams.
Help own, create, and update critical technical assets, including scoping and project documentation, to enable seamless project execution.
Procurify offers an AI-enhanced procurement and AP automation platform tailored for the mid-market, simplifying spend control and cost savings for organizations. As a remote-first company, Procurify fosters a collaborative environment where team members can modernize spend management.
Serve as a technical advisor, delivering scalable API integrations and data workflows.
Partner with Customer Success Managers to drive customer retention and growth.
Guide customers through the design and implementation of secure API integrations.
SpyCloud transforms recaptured darknet data to disrupt cybercrime. They help prevent ransomware and account takeover, detect insider threats, safeguard employee and consumer identities, and accelerate cybercrime investigations. Headquartered in Austin, TX, SpyCloud is home to more than 200 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now.
Demonstrates understanding of integrations with loan origination systems and online banking platforms.
Technically fluent in APIs and request/response structures.
Collaborates with leadership to define scope and trade-offs for integrations and product onboarding.
SavvyMoney is a fintech company offering integrated credit score and personal finance solutions to bank and credit union partners. They have over 1,600 partners nationally and were recognized as a top place to work in the San Francisco Bay Area, offering a hybrid work environment.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Lead requirements gathering, define RACI charts, and draft project charters.
Manage client expectations, coordinate with SMEs to clear blockers, and oversee third-party service delivery.
Translate functional requirements into technical recommendations.
Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They give smart, creative, passionate people opportunities to create awesome.
Provide technical support to clients by troubleshooting and resolving issues related to our products and services.
Utilize effective troubleshooting strategies/techniques to resolve technical problems.
Collaborate with the technical support team to identify and implement solutions to recurring issues.
PointClickCare is a health tech company that helps providers deliver exceptional care through its platform. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations.
Collaborate with stakeholders to gather, analyze, and document detailed business requirements, with a strong focus on API-related projects.
Analyze and translate business objectives into detailed functional specifications, user stories, and acceptance criteria to guide development teams.
Facilitate workshops, interviews, and collaborative sessions to gather, refine, and validate business and technical requirements.
Fidelity National Financial (FNF) is seeking a Business Systems Analyst for our Agency Solutions Team supporting our Claims Management System (CMS) application. The ideal candidate will bridge the gap between business needs and technical solutions, ensuring that our applications deliver exceptional user experience and meet strategic goals.
Participates in meetings to discuss team and project related activities.
Resolves incidents and work orders work according to agreed upon SLA's and assigned timelines.
Builds, tests, and troubleshoots complex application settings / features with minimal guidance.
University of Utah Health enhances the health and well-being of people through patient care, research, and education. They have five hospitals and eleven clinics providing excellence in comprehensive services and are known for academic research and quality standards.
Lead, mentor, and grow a team of analysts at multiple career levels.
Define the technical roadmap for data transformations and the analytics layer.
Partner with Product and Engineering to support enterprise partner integrations.
Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. They build the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise. According to the text, Bestow is backed by leading investors and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart.
Serve as the primary relationship manager and contact for technically sophisticated and engaged clients.
Provide actionable guidance, solution recommendations, integration and domain expertise, and proactive technical leadership.
Translate client technical requirements into short-term Product & Engineering feature requests, bug fixes, and long-term strategic roadmap input.
FastSpring is the world’s leading ecommerce platform for SaaS/Software, gaming, and digital product companies. They host over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries. They pride themselves on being an innovative company with an entrepreneurial culture, growth mindset, global influence, and profitable operations.
Own and resolve escalated technical support issues, including integrations and complex product behavior
Troubleshoot across systems, APIs, and third-party tools to identify root causes
Act as a liaison between Support, Product, and Engineering on technical issues
EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions and adapting them for the mobile-first generation, aiming to reduce employee risk and foster inclusive environments. They have earned the trust of over 5,000 clients and have been praised for world-class customer reviews and industry-leading NPS and Customer Satisfaction scores.
Handle escalated cases requiring high-level expertise and advanced troubleshooting.
Maintain an in-depth understanding of all product areas, like Driver Safety and Fleet Management.
Streamline workflows between engineering, product, and technical support teams.
Motive empowers those who run physical operations with tools that improve safety, productivity, and profitability. They serve nearly 100,000 customers from enterprises to small businesses across industries like transportation, construction, energy, and agriculture.