Similar Jobs
See allCustomer Success Manager, Site Research
Partner Company
US
Customer Success
Account Management
Clinical Research
Implementation Specialist
BioRender
Global
Implementation
Onboarding
SaaS
Account Executive
BioRender
Global
SaaS Sales
Full-cycle Sales
CRM
Customer Success Manager, MM/ENT
Jobgether
US
Customer Success
B2B SaaS
Data Analysis
Senior Customer Success Manager
Prerender
EMEA
Customer Success
Account Management
Retention
About the Role:
- We're looking for a commercially minded Customer Success Manager to drive retention, expansion, and long-term customer value.
- This role suits someone who thrives in ambiguity and works independently.
What You'll Be Doing:
- Own a Mid-Market book of business, driving renewals, expansion, and customer retention.
- Build trusted relationships with scientific, operational, and procurement stakeholders.
- Collaborate cross-functionally with Sales, Product, Marketing, and Support.
What You Bring:
- 3–5+ years in Customer Success or Account Management in a SaaS environment.
- Demonstrated success owning renewals, contract negotiations, and revenue growth.
- Familiarity with CS metrics like retention, expansion, and forecasting.
Why Work With Us:
- We are mission-driven with a shared vision of improving scientific communication.
- BioRender figures have appeared in over 54,000 publications and are used in 200+ countries.
- Backed by top investors like Y Combinator with a remote-first culture.
BioRender
BioRender accelerates scientific communication through a platform for creating scientific figures. The remote-first, mission-driven company has millions of users in over 200 countries and is backed by Y Combinator.