Understand and comply with all department and company policies
Provide technical support to end-users and other Intuitive employees
Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide. They're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Responsible for the installation, support, troubleshooting, repair, and maintenance of all our products.
Ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations.
Provide technical expertise, resolving issues, and delivering outstanding support to valued customers.
Intuitive believes that minimally invasive care is life-enhancing care. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team.
Perform maintenance, troubleshoot, diagnose, and repair Intuitive products in the assigned territory.
Coordinate and perform system/hardware delivery and installation, understanding O.R. protocol and HIPAA standards.
Complete administrative duties, maintain inventory, and support Intuitive teams to facilitate company objectives.
Intuitive believes that minimally invasive care is life-enhancing care and expands the potential of physicians to heal without constraints. They are a pioneer and market leader in robotic-assisted surgery, committed to making a difference and fostering an inclusive and diverse team.
Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
Drive resolution of all product performance issues until an acceptable solution is identified.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. They have transformed how care is delivered for millions of patients worldwide and are a team of engineers, clinicians, and innovators united by one purpose.
Provide technical support in the form of troubleshooting on site or via phone.
Perform installation, startup, and commissioning of various products.
Test and troubleshoot system functions and train customers in operation and maintenance.
Matrix designs, manufactures, and sells innovative technological products that help keep people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.
Provide technical phone support to customers and field personnel, including Sales, Service, Marketing, etc.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
Drive resolution of all product performance issues until acceptable solution is identified and implemented or it is determined escalation is necessary.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Their technologies like the da Vinci surgical system and Ion have transformed how care is delivered for millions of patients worldwide. They're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Assists sales representatives with surgeon trainings, hospitals robotic development, and overall territory management
Guides technical in-services for customers to include OR staff, surgeons, etc.
Sells benefits of advanced technology to existing robotic users to contribute to team overall quotas
Intuitive believes that minimally invasive care is life-enhancing care and expands the potential of physicians to heal. As a pioneer and market leader in robotic-assisted surgery, they strive to foster an inclusive and diverse team, committed to making a difference.
Carrying out repair, maintenance and qualification work on in vitro diagnostic equipment at the customer’s premises.
Providing technical support to customers via telephone or remote maintenance.
Travel within Germany and, in exceptional cases, worldwide.
Bruker enables scientists and engineers to make post-genomic discoveries and develop applications that improve human life quality. They offer differentiated life science and diagnostics systems, with locations globally and Hain Lifescience as part of the Bruker technology group since 2018.
Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, offering technologies like the da Vinci surgical system and Ion. They are a team of engineers, clinicians, and innovators working to make surgery smarter, safer, and more human, improving outcomes for millions of patients worldwide.
Provide on-site service including preventive maintenance, calibration, installation, and training.
Manage inventory, trip planning, and administrative tasks related to service functions.
Troubleshoot, repair, and calibrate instruments at customer sites within the assigned region.
Anton Paar USA sells and supports Anton Paar's range of high-precision measuring instruments. They are a highly diverse, dynamic, and financially sound company that has grown every year since its start in 1986.
Manage field service operations within assigned region.
Ensure customer satisfaction through effective service delivery.
Lead and develop a team of field service representatives.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. Our technologies, like the da Vinci surgical system and Ion, have transformed how care is delivered for millions of patients worldwide; we're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Deliver and set up devices, tablets, hubs, and related equipment
Connect equipment to Wi‑Fi, apps, and Bluetooth, and confirm functionality
Explain equipment use in a clear, patient‑friendly manner
AIT Home Delivery provides customer care by offering delivery, assembly, and repair of consumer goods. They utilize dedicated teams of contractors to provide home services to companies sending goods directly to consumers.